Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

4. Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures.  Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership program. 

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Qualifications

• Associates degree from an accredited college or university in a related industry required.

• Minimum of two (2) years’ customer experience required.  Spa/Salon hotel or resort experience preferred.

• Minimum of one (1) year of supervisory/management experience required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

• Must have the ability to communicate verbally across all levels of the enterprise.

• Must have good presentation skills.

• Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

• Professional Massage Therapy certificate or Esthetician certificate in California preferred.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!