Job Type

Little Creek Casino Resort Vision and Mission Expectations: 

Little Creek Casino Resort team members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members. 

Summary

Arcade Attendants at Little Creek Casino Resort are responsible for providing exceptional guest service, maintaining a fun and exciting atmosphere, and ensuring the satisfaction of all guests. They assist guests in various areas of the arcade and uphold the high standards of quality guest service.

Essential Duties And Responsibilities

• Greet and respond to guests in a friendly and positive manner with a sense of urgency.
• Collect payment for Arcade games and report any payment discrepancies.
• Conduct redemption inventory and ensure game displays are fully stocked.
• Responsible for the cleanliness of the game displays and Arcade location.
• Perform minor repairs on games and explain their operation to guests.
• Notify Game Technicians of any machine errors and return game play credits to guests.
• Report any game malfunctioning or repair requests to the department manager.
• Actively engage with and assist guests throughout their visit.
• Pay attention to detail, focus on guests, and understand basic game and simulator operations.
• Observe, instruct, and monitor guests for safety and adherence to guidelines.
• Assist with guest recovery and promptly notify management to ensure positive guest experiences.
• Maintain a constant working knowledge of products, policies, and procedures.
• Communicate clearly and professionally while interacting enthusiastically with guests and co-workers.
• Perform opening, running, and closing department duties as assigned.

Essential Behavioral Expectations

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests. 
• Uphold LCCR values of focusing on engagement, strengths, and emotional intelligence.

Personal Competencies

We foster a team-oriented environment at LCCR and depend on the Arcade Attendants to represent our enterprise in a courteous and professional manner with special attention to providing exceptional guest service and maintaining a fun and inviting atmosphere in the arcade.

Customer Service Excellence:

Demonstrates a strong commitment to providing exceptional guest service.

Exhibits patience, empathy, and a friendly attitude when assisting guests.

Maintains a positive and enthusiastic demeanor to enhance the overall guest experience.

Attention to Detail:

Shows meticulous attention to detail when conducting inventory and restocking game displays.

Takes a proactive approach to identify and address minor repairs on arcade games.

Ensures all game displays are visually appealing and fully operational.

Communication and Interpersonal Skills:

Possesses excellent communication skills, both verbal and written.

Can clearly explain game operations to guests and provide instructions effectively.

Interacts professionally and enthusiastically with guests, co-workers, and management.

Adaptability and Flexibility:

Demonstrates the ability to work varying shifts, including days, nights, holidays, and weekends.

Adapts quickly to changing situations and guest needs.

Remains calm and composed in a fast-paced and dynamic arcade environment.

Teamwork and Collaboration:

Works effectively as part of a team, supporting colleagues and cooperating with others.

Collaborates with Game Technicians and other team members to resolve machine errors promptly.

Contributes positively to the overall team atmosphere and fosters a team-oriented work environment.

Supervisory And Leadership Responsibilities

No Direct Reports

S.I.G.E. Tribal State Compact & Accounting & Internal Control

Duties And Responsibilities

Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.

Qualifications

Knowledge, Skills, and Abilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. 

Language Skills

• Writes clearly and informatively.
• Reads, interprets, and carries out written information.
• Understand and carry out verbal direction.
• Give clear written and verbal instructions and directions.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Apply common sense understanding to carry out instructions.
• Deal with problems involving multiple variables in standardized or stressful situations.

Education And/Or Experience

• High School Diploma or GED
• Must possess a pleasant, upbeat, and sociable demeanor throughout the workday.
• Ability to work varying shifts, including days, nights, holidays, and weekends.
• Previous guest service or hospitality experience is preferred.

Certificates, Licenses, Registrations

• Ability to acquire insert Class II Gaming License issued from Squaxin Island Gaming Commission 

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to stand, walk; and use hands to finger, handle, or feel.
• The employee frequently is required to reach with hands and arms and talk or hear.
• The employee must regularly lift and/or move up to 50 pounds. 
• Ability to Communicate quickly and accurately.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Work in an environment with bright, dim, or flashing lights and loud sounds.
• While performing the duties of this job, the employee is frequently exposed to tobacco fumes.
• The noise level in the work environment is usually moderate to loud.