Under the direction of the Supervisor - Gaming Technical, the Compliance Technician I effectively troubleshoots and repairs issues to support game integrity, while helping coordinate regulatory actions and participating in technical projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Applying technical knowledge to protect game integrity by troubleshooting, diagnosing, repairing, and effectively resolving technical issues by investigating technical anomalies, malfunctions, and disputes with gaming technology. Gathering critical evidence and information pertaining to the technical issues, then escalating per policy to uphold the utmost integrity of gaming technology when required.2.    Safeguard game integrity by enforcing regulations addressing technical issues and corrective actions to maintain compliance. If the integrity of the gaming technology is determined to be compromised the Technician has the authority shut down and remove a game from the floor and inform Gaming Commission Leadership by including records and recommendations of regulatory action correspondence related to the outcome.3.    Conduct root cause and regulatory analysis of gaming technology using historical data, hardware/software specifications, and behaviors. Accurately determine the root cause, implement solutions, and document findings for a comprehensive analysis record.4.    Gathers information regarding investigations or errors with a gaming machine. This can be through identifying patterns within the game that is causing issues, errors, anomalies and following up with appropriate vendors to determine if faults are with components to the game or if the machine is just faulty.5.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is required.

• Bachelor's Degree in Information Technology (IT) or Engineering preferred.

• Minimum of two (2) year of experience in Technology or Engineering is required, preferably in the Gaming industry or Regulatory/Compliance required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Knowledgeable in electronics, mechanics electronics, data communications, or related areas of expertise.

• Must be computer literate and have documented technical experience.

• Knowledge and understanding of AC/DC fundamentals.

• Ability to learn, retain, interpret, and apply Technical Standards and tribal, State, and Federal Laws.

• Basic proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.

• Proficiency in internet research is mandatory.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• A+ or N+ certification preferred.

• Select One of the Following:Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!