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Catering Sales Executive

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Description

The Catering Sales Executive is responsible for contributing to department revenue goals for assigned

markets and meet or exceed individual targeted revenue goals. This role has a focus on weddings,

galas, social, golfing events, and meetings with minimal guestrooms. The Catering Sales Executive will

have individual revenue goals that are achieved through the process of prospecting and contracting

new clients, and maintaining existing client relationships to increase engagement in the Gaming

Enterprise and Mystic Lake Center offerings

Revenue Goals

  • Responsible for meeting or exceeding individual revenue targets and contribute to group

    sales revenue for assigned market including contract revenue in guestrooms, catering,

    meeting room rental, audio visual as well as enterprise outlets when appropriate.

  • Actively and consistently, prospect and develop new and existing accounts. Develop and

    execute strategies to target revenue for the hotel.

    Client Relationships

  • Responsible for maintaining and developing client relationships to establish hotel occupancy

    while increasing brand awareness throughout the community and meetings and events

    industry.

  • Responsible for driving guest loyalty by delivering excellent service throughout each guest

    experience.

  • Develop and maintain relationships with current and prospective clients to produce group

    and/or convention business, to include room sales, food & beverage sales, catering/banquet

    services and other ancillary revenues.

  • Offer personalized catering solutions for assigned events including, menu development,

    meeting space finalization, suggesting and securing A/V needs, development and coordination of room layouts and décor, coordination of supporting activities in the casino, outlets and Enterprise assets.

    Industry Knowledge, Business Acumen and Brand Reputation

  • Directly manage and coordinate client accounts. Actively up-sell each business opportunity to

    maximize revenue opportunity. Distribute information to all departments regarding needs

    and requirements of groups, meetings and events taking place. Coordinate with multiple

    departments including Catering Sales, Food & Beverage, Hotel, Convention Services, etc.

  • Prepare sales proposals, contracts, group resumes, reports, etc.
  • Knowledge of market trends, food and beverage trends, menu development and competition

    with the ability to share/shift business.

  • Develop and promote casino/hotel brand awareness by traveling to and attending industry

    events, tradeshows, and feeder markets to find and secure business.

    Process Execution and Contract Management

  • Adhere to sales and catering processes and systems by developing proposals, contracts and

    initial catering details for client review and accurately use sales systems to block and secure

    business consistent with department guidelines.

  • Up-sell to clients with creative menus and event design enhancements geared towards higher

    guest satisfaction and increased revenue.

  • Establish payment and billing processes and communicate to appropriate departments.
  • Ensure all information relevant to the successful execution of the contracted event is clearly

    communicated to supporting departments and Team Members.

  • Determine the full value of a piece of business coming to the Gaming Enterprise and when

    executive level approvals and review are needed before contractual and verbal commitments

    are made to the client.

  • Write, understand, and negotiate contracts to ensure the Gaming Enterprise is legally

    protected from liability while considering the needs and requirements of the client.

  • Along with the client, establish food and beverage requirement, timetable and relevant

    details.

  • Discuss and develop proposals, contracts, group resumes, Banquet Event Orders (BEOs), etc.

    for client review and approval.

  • Up-sell to clients with creative menus and event design enhancements geared towards higher

    guest satisfaction and increased revenues.

  • Initiate action plan to approach and secure group/catering opportunities.
  • Actively and consistently prospect and develop new and existing accounts to achieve goals

    through telephone calls, marketing and outside sales calls, tours of facilities and

    email/written communications.

  • Responsible for coordinating final details of contacted events along with overseeing the

    guestroom block.

    Client and Enterprise Communication

  • Proactively, effectively, and professionally communicate within and across all departments to

    strengthen relationships between team members and support a collaborative and positive

    working environment.

  • Influence clients and sell the features of the Gaming Enterprise through polished and

    professional verbal and written communication as well as formal presentations.

    Purpose, Vision, and Values

  • Consistently apply and live the Purpose, Vision, and Values (PVV) in every interaction.

    Requirements:

  • 5 or more years of combined post-secondary education in sales, marketing, hospitality or related

    course work and/or direct hotel or convention meeting space sales experience.

  • 3 or more years of contract negotiation, management, and execution experience (including calculating

    pricing, discounts, mark-ups, etc.)

  • 3 or more years of advanced Microsoft Office products and catering software management experience.
  • Excellent interpersonal skills including exceptional verbal and written communication with ability to

    interact with a diverse group of people.

  • Strong project management and organizational skills with the ability to work independently and

    prioritize and manage multiple projects.

  • Knowledge of safety and fire codes as well as other regulatory and compliance necessary for group and

    convention center events.

  • Valid Class D driver’s license may be required with good driving record and reliable transportation
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    Mystic Lake Casino Hotel

    2400 Mystic Lake Casino Hotel

    Prior Lake, MN 55372

    Casino & Hotel
    Managed By Shakopee Mdewakanton Sioux Community

    Mystic Lake Casino Hotel

    IT'S YOUR TIME TO SHINE

    APPLY TODAY

    Mystic Lake Casino located in Prior Lake, MN. Mystic Lake offers a luxurious hotel, an indoor atrium pool and seven unique restaurants, including an award-winning buffet. Mystic Lake is conveniently located 25 minutes from downtown Minneapolis, Mall of America and the airport. The 125,000 square foot casino features 4,000 slots and 100 table games.

    In 2018, Mystic Lake opened Mystic Lake Center, a new event space and hotel tower. Offering state-of-the-art technology, this 70,000- square-foot venue hosts groups of all sizes for conferences, expos, weddings and other events. With 766 new and renovated modern hotel rooms, Mystic Lake is one of the largest hotels in the Twin Cities area.

    We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the casino's success. 

    We reward our team members with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (8 cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership.  In addition, full time team members are eligible for medical and dental insurance, 3 weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.

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