Description

Come join our Surveillance Team! While working as a Surveillance Specialist you will use your communication skills to ensure our guests have a safe and memorable experience. Enjoy weekly pay, career growth opportunities, and health benefits. Whatever your career goals may be, let Mystic Lake / Little Six Casino help get you there!

Starting pay at $20 an hour.

Job Overview: The Surveillance Specialist coordinates communication and personnel for various events, including emergency situations. Receives requests for assistance from other departments, guests, or agencies through communications then prioritizes or advises personnel as needed. Utilizes CCTV and video management software to conduct safety audits of all areas, including all businesses and properties within the casino and Tribal Operations to provide for optimal asset protection and the safety of guests and team members. Monitors alarms and safety systems and maintains logs of all communications. Initiates daily logs, incident reports, audits, and work orders to document observations in accordance with regulations. Becomes a part of the emergency operations during large scale emergency events.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Job Requirements:

Reflects MINIMUMEDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Must be 18 years of age or older.
• High School graduate or GED.
• Any combination of post-secondary education/certifications in law enforcement, military or security fields, customer services and/or related experience to equal one year.
• Must be able to pass a skills test which includes reading comprehension and basic math.
• Successful completion of a training program that includes passing an Emergency Fire Panel Test within 30 days of hire, learning to use the Surveillance Video Management Software and CCTV system to follow guests throughout the property, and passing tests of position relevant policies and procedures to include MICS and Title 31.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
• Ability work with multi-line / channel phone and radio systems.
• Ability to maintain confidentiality with sensitive information.
• Ability to prioritize several incidences (tasks) simultaneously in stressful situations.
• Ability to manage time effectively, prioritize tasks, and adapt to changes in a normal workday.
• Demonstrated outstanding communication and comprehension skills; ability to communicate effectively in English (orally and written).
• Ability to remain calm and communicate details via phone or radio to responding team members or other authorized external responders during high stress incidents.
• Ability to provide consistent exceptional service towards guests, team members, and vendors/contacts.
• Must be able to complete regularly assigned training to keep skill set current and effective.
• Compliance with established health and safety protocols.
• Relationships with any SMSC Gaming Enterprise team members in cash or asset handling departments must be disclosed to the Surveillance Operations Manager in order to determine if they pose a conflict of interest.