Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education/Experience/Qualifications

• Bachelor’s degree in Information Technology or related field is required.
• Minimum of five (5) years’ experience as a hand-on IT Service Desk Tech or IT Field Support Operations Tech is required.
• Minimum of three (3) years’ experience in a Team Lead or Supervisory role is preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Demonstrated experience in analyzing, creating, and disseminating various operational metrics.
• Intermediate proficiency in Adobe Acrobat, and the Microsoft Office Suite (Visio, Word, Excel, PowerPoint and Outlook) is required.
• Must have strong verbal and written communication skills that allow a non-technical end user and/or senior executive to understand the message presented.
• Proven ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
• Must have experience demonstrating the utmost discretion and confidentiality in handling private information.
• Intermediate proficiency with VMware, Active Directory, Networking and Gaming Applications is preferred.
• Experience in the Casino and/or Gaming industry is preferred.
• Ability to coach, mentor, motivate and lead team members by example.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
• Professional certifications such as ITIL Foundation, A+, Network+, Security+, and Microsoft Certified Professional (MCP)/Microsoft Certified Systems Administrator (MCSA) are preferred.

San Manuel will make reasonable accommodations in compliance with applicable law.