Position Summary

Under the supervision of the Gift Shop Manager and Sales Floor Coordinators.  Responsible for retail sales.  Provides guest service and product information.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Greets guests cordially and professionally, within one (1) minute or less.
2. Promotes sales of inventory, using promotional in-store sales, as well using special orders. Actively participates in monthly sales incentive programs.
3. Works cooperatively with management and co-workers to develop a “Team” relationship to achieve desired business goals.
4. Provides project and artist information and answer questions regarding arts and crafts, apparel, jewelry, pottery, tobacco, etc.
5. Accurately handles all sales transactions through Point-of-Sale systems; cash handling, travelers check verification, credit card processing, Konami, shipping/handling, proper receipt retention, data entry verification, and obtaining ID as required.
6. Directs patrons to proper office as appropriate to seek resolution of problems beyond the information and capabilities available to sales associate.
7. Answer telephones politely, takes and records accurate messages and passes them to the appropriate person.
8. Performs routine daily tasks:

• Re-stocking and merchandising of inventory
• Affix price labels as directed by Sales Floor Coordinator or Buyer.
• Maintain clean and orderly work areas.
• Maintain and replace/re-stock supplies
• Maintain clean cases, jewelry, and merchandise
• Maintain brochure and informative materials

1. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

1. Performs additional duties as requested.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to understand and follow specific instructions and procedures.
2. Ability to effectively deal with guests and team members.
3. Ability to analyze and solve problems.
4. Must be friendly, enjoy working with the public and communicate effectively.
5. Ability to effectively communicate information and/or policy and procedures in a manner easily understood by the guest.
6. Ability to handle money and balance a cash register drawer.
7. Ability to learn Point-of-Sales software.
8. Knowledge of retail business concepts.
9. Ability to lift minimum of 50 pounds.
10. Ability to work harmoniously and professionally with team members and supervisors.

   Education And Experience 

Required

1. High School Diploma, or GED Certification.
2. Two (2) years retail experience.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.
3. Must obtain and maintain a New Mexico Alcohol Server’s License prior to hire date.

                     Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                              Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Work performed indoors.
2. Work is performed on holidays, evenings weekdays and weekends.
3. Work requires normal dexterity while walking, climbing stairs, standing, sitting, bending, squatting, and lifting.