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Slot Club Supervisor

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Location: Pala, CA

Responsible for assisting the Slot Club Manager in building a highly motivated club card staff dedicated to giving exemplary guest service. Assist in casino promotions and special events functions.

  • Thorough knowledge of marketing.
  • Excellent guest service and people skills.
  • Ability to communicate with all levels of employees and guests.
  • Knowledge of personal computer, typing, organizational skills, read, write and speak English.
  • Ability to use electronic equipment including adding machine and telephone.
  • Ability to lead, motivate, and direct staff of slot club attendants.
  • Must have extremely outgoing and caring personality.
  • Excellent arithmetic skills.

Essential Job Functions:

  • Analyze club reports for duplicate names.
  • Work with manager to formulate training programs.
  • Ensure all slot club team members are competent in interacting with guests as they use casino services.
  • Implement promotions that require interaction with guests in terms of drawings, tournaments and other casino promotions.
  • Ensure that all guest service inquiries and complaints are properly addressed.
  • Ensure that all guests are greeted, identified and tracked.
  • Maintains guest files which include personal data, play and visit history.
  • Oversee programs to issue complimentaries to all qualified guests.
  • Understand new promotions the company has to offer its guest and readily provide this information to both team members in training and the guests.
  • Ensuring that each new team member receives complete new hire orientation, both company and departmental, within five days of being hired. Monitoring new team members for the time period established by the department, insuring the new team member is fully trained before he/she is released to perform the job assigned.
  • Being proficient and accurate in all job duties, and working to improve your team’s job knowledge and performance.
  • Remain proficient on the computer capabilities in order to maximize report and spreadsheet usage.
  • Relating ideas for improvements, as well as soliciting team member input, both inside and outside the department.
  • Ensure team members are trained on club card system.
  • Ensure all team members understand the provisions of the open door policy and their right to use it.
  • Inventory supplies and update Slot Club Manager when supplies need to be ordered.
  • Perform other duties as assigned.
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Pala Casino Spa Golf Resort

11154 Highway 76

Pala, CA 92059

Casino Resort

Pala Casino Spa Golf Resort

Pala Casino Spa Golf Resort welcomes your interest in joining our team in our beautiful resort, where we value our employees as our greatest asset.  Just click on the Apply button in this posting and “Continue.....”  and you will be forwarded to our career site, where you can email your resume and complete our company application,

Pala Casino Spa Golf Resort is located in Pala, California on the beautiful Pala Indian Reservation northeast of San Diego, California. We are owned and operated by the Pala Band of Mission Indians, a federally recognized tribe.

As SoCal’s Entertainment Capital, Pala Casino Spa Golf Resort includes a Las Vegas-style casino, including an expansive gaming floor with over 2,000 slot and video machines and 78 table games.

Our hotel features 507 rooms, which include 82 suites, and an award winning 10,000 square foot spa, as well as a fitness center. Our resort is an AAA Four-Diamond Award winner for 15 consecutive years.

Our guests enjoy nine (9) restaurants and two lounges, a 2,000-seat Pala Events Center, an outdoor Starlight Theater and five swimming pools with two hot tubs and 14 luxury cabanas. 

Pala Casino’s wide variety of HD premium sporting and entertainment events, also include an exciting collection of live bands daily at both indoor and outdoor venues.

Pala Casino Spa Golf Resort employees enjoy an exciting work environment, competitive salaries and excellent benefits including Medical, Dental, Vision and a 401(k) plan.  Our Team Members receive free uniforms and enjoy one free meal per shift in our beautiful cafeteria style Team Member dining room.

Click here to read about our exceptional benefits!!

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