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Restaurant Supervisor - Macau Kitchen

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Description

Essential Functions
  • Responsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness

and opening and closing procedures.

  • Opens and closes shift in accordance with proper procedures.
  • Initiates aggressive guest interaction through seeking and soliciting feedback from guests.
  • Properly executes revenue and check control procedures on shift.
  • Handles daily employee relations (e.g., scheduling, time adjustments).
  • Maintains a safe and sanitary work environment for all associates and guests.
  • Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
  • Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
  • During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
  • Maintains presence on the floor during entire meal periods and ensures adequate coverage.
  • Interviews, selects, hire and retain superior employees.
  • Completes and issues timely evaluations for subordinates.
  • Conducts formal and informal training for subordinates.
  • Conducts formal and informal coaching and counseling with subordinates.
  • Rewards and recognizes superior performers.
  • Ensures that employees work safely and follow all safety rules.
  • Ensures compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintains up-to-date knowledge of industry and competition.
  • Ensures effective communication within the department and company.
  • Holds subordinates accountable for established performance expectations.
  • Motivates and develops staff; provides advice and guidance as appropriate.
  • Must comply with and enforce compliance with the company’s recycling program standards.
Additional Functions
  • Performs other duties as assigned.
Requirements / Education
  • High school diploma or GED or equivalent work experience required.
  • Two years of supervisory experience in large, high-volume restaurant preferred.
  • Must possess good math skills.
  • Must possess computer proficiency with Microsoft Word.
  • Must possess good oral and written communication skills.
  • Must possess good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must be ABC certified before starting work
  • Must be able to speak, read and write English
Organizational Relationships

Accountable to: Restaurant Manager

Accountable for: Greeters

Food Servers

Bartenders

Bus Attendants

The above description denotes some of the specific characteristics which are necessary to perform the essential functions of the job and are not intended to be a description of all the work requirements that may be inherent to the position.

Dover Downs, Inc. Is An Equal Opportunity Employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

X

Pull (25 pounds)

X

Bend

X

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift ( 25 pounds)

Taste

X

Clear Speech / Talking

X

Carry (25 pounds)

Smell

X

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

Walk for Extended Periods

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

X

Push (25 pounds)

X

Sit for Extended Periods

Other:
Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills

X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making
Work Environment

X

Shift Work

Outside

Pressurized Equipment

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Notes
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Bally’s Dover

1131 North DuPont Highway

Dover, DE 19901

500 Room Hotel Casino
Géré par Bally’s Corporation

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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