AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for assuring the network and telecom needs of Isleta Resort and Casino are met through design, implementation and maintenance of the LAN/WAN. Primarily responsible for maintaining secure and efficient operations of all company networks, network-based equipment and systems. Supports all network and telecom equipment and cabling, including Wi-Fi, fiber, Ethernet, radio and copper Works with multiple teams to provide technology solutions while promoting and exhibiting World Class Guest service to all the Isleta Resort and Casino’s team members and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Designs, installs and supports all networks and telecom LANs & WANs.
• Orders and prices network, telecom, and cabling equipment.
• Monitors, maintains, and ensures network and telecom resources are meeting performance, security standards, uptime, and effectiveness.
• Serves as liaison for the organization with hardware and technical support vendors and service providers.
• Provides basic network and telecom support training to IT staff.
• Ensures all networks and telecom systems are available, when required, and takes proactive steps to achieve 100% uptime.
• Ensures network and telecom devices are kept up to date with software/hardware revisions per manufacturer specifications.
• Documents and maintains detailed technical inventories of all network and telecom hardware and software.
• Responsible for backing up all network and telecom configurations and settings.
• Responsible for network security, configuration and support of the Firewall(s), and overall data security of the IT department.
• Reviews network security, with IT Management, to ensure IT standards and industry best practices are met on an ongoing basis.
• Coordinates and ensures all physical cabling projects for the organization are completed and in compliance with the Isleta Resort and Casino’s standards.
• Ensures open network ports are shutdown or disabled during downtime and monitors network device connectivity for unauthorized connectivity.
• Coordinates and provides technical administration for telcom hardware/software.
• Documents and controls all vendor supplied telecommunication circuits.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Ensures an open and welcoming atmosphere that promotes skill enhancement. 
• Gives basic instruction on all promotions and special events, as requested. 
• Occasionally performs other duties as assigned.

Accountability and Supervision:

Responsible for all networks and telecom systems uptime.

Education and Experience:

• Bachelor’s Degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred.
• CompTia Network+ or Cisco Certified Entry Network Technician (CCeNT), preferred.
• CompTia Security+, preferred
• Certified Network Associate by major Network vendor, Cisco Certified Network Associate (CCNA), required to obtain within the first year of employment.
• Minimum of two (2) years’ experience in network administration or equivalent experience
• Minimum of one (1) year experience in CISCO switches and firewall management.
• Or equivalent combination of education, experience, and training.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must obtain Cisco Certified Network Associate (CCNA) within one year of employment.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

• Must be able to take direction and feedback well.
• Must be knowledge of MIS and IT concepts, principles, and practices; computer operations and user environments; and Microsoft Windows Server, Active Directory, and Microsoft Project.
• Must possess strong computer skills and be able to operate Microsoft, AS/400, and UNIX applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. 
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must possess the ability to make sound and accurate decisions.
• Must possess strong critical and analytical thinking skills.
• Must be able to be trained in multiple system programs.
• Must be able to apply proven communication, analytical, and problem-solving skills while working independently; managing projects; installing, configuring, upgrading, maintaining, and monitoring system performance and network resources; and providing guidance to team members.
• Must be able to create clear and thorough reports and organize and maintain files.

• Must be able to work a flexible and varying schedule to include 24 hours a day, 7 days a week on-call, evenings, weekends, and holidays.

• Must possess thorough knowledge of NIGC MICS, POIGRA Regulations, departmental, and organizational policy and procedures.

Physical Demands and Work Environment:

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit, stand, and/or walk for extended periods of time

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, exposure to various lights and sounds and a high paced office setting; possibility of working outdoors in extreme weather conditions such as high levels of heat, cold, winds, rain, hail, and snow. Occasionally may be required to interact with hostile and/or angry guests. 

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for all positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.