Summary Description
Purpose and function of job. The Sportsbook Attendant is responsible for accurately and efficiently entering betting information into the system, printing tickets and processing payment transactions while providing superior guest experience in a friendly environment.
Essential Job Functions/Duties
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation. Writes, verifies, and issues payments for sports wagers in accordance with applicable department policies and procedures as well as state and federal gaming statutes and regulations. Follows proper procedures pertaining to sale and payout of tickets. Educates guests by explaining wagering rules and procedures to guests. This includes explaining betting line and odds. Maintains bank throughout shift and ensures accuracy with all card and cash transactions. Balances bank at end of designated shift. Maintains required inventory of supplies and ensures work area is maintained in a neat and organized manner. Effectively addresses guest questions, concerns or complaints and escalates to management as required. Knowledge of sports & sporting events. Maintains information on current offerings and events throughout the property. Works with safety as a priority and follows department and company safety standards. Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success. Attends periodic meetings and training sessions. Maintains knowledge of industry through continuing education and training. Provides outstanding customer and employee service at all times. Presents oneself with a neat and clean appearance at all times. Performs other tasks as assigned.
Job Specifications
Education, experience, skills required, equipment used. Must be 21 years or older. Must have a High School Diploma or GED. Experience as a Sportsbook and Writer/ Teller preferred. One (1) year experience in guest service and cash/ credit card processing preferred. Proficient with Microsoft office Suite or related software Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong interpersonal and guest service skills.
Core Competencies
Collaboration Skills Guest Focus Money handling skills Communication Proficiency Flexibility Problem Solving Ethical Conduct Stress Management/Composure
Travel Requirements
Travel is not required for this position.
Work Hours
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No Gaming License Required? Ability to secure and maintain NE Gaming License. Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
Physical Requirements Assessment
Rating Scale
0 – Not Applicable to This Position 1 – Normal: Conditions Similar to Everyday Life 2 – Above Average: Beyond Normal Levels 3 – Extreme: Extraordinary Levels,
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
Work Environment
2, Accessibility of all worksites required for the position
1, Exposure to weather and temperature extremes
1, Exposure to darkness
1, Exposure to cramped spaces
1, Exposure to loud noises
1, Exposure to chemicals and fumes
1, Exposure to dust
1, Exposure to heights
1, Exposure to work safety hazards
2, Exposure to secondhand smoke
1, Amount of overtime/extended work hours required
Physical Effort
1, Physical mobility: movement from place to place on the job, considering distance and speed
1, Physical agility: ability to maneuver body while in place
1, Ability to lift up to 25 lbs.
1, Physical strength to handle routine office materials and tools
1, Dexterity of hands and fingers
1, Dexterity of feet
1, Physical balance: ability to maintain balance and physical control
1, Coordination: including eye/hand, hand/foot, etc.
1, Endurance: prolonged physical activity with limited opportunity to rest
Mental Effort
1, Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1, Memory, considering the amount and type of information
1, Complexity of decision making
1, Time pressure of decision making
1, Analytical thinking
1, Conceptual thinking
2, Ability to compute math calculations
Communication
1, Fluency in English
1, Fluency in another language preferred.
2, Verbal communication
1, Written communication
1, Non-verbal communication
Sensory Abilities
1, Ability to see
1, Ability to distinguish colors
1, Ability to hear
1, Ability to smell
1, Ability to taste
1, Sense of touch
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
