The Team Member Relations Specialist is responsible for leading team member experience initiatives for all of WarHorse Gaming Properties. Serve as a direct contact for team members on engagement matters, surveys, conflict resolution, conducting interviews and meeting regularly with team members and management in the organization. The position formulates partnerships across the organization to deliver value-added service to management and team members that reflect the business objectives of the organization and work with the engagement team to assist in team member engagement efforts.
Other Duties as assigned
Job Specifications
Must be 21 years or older
Must be bi-lingual.
Must be able to travel between properties as needed.
Experience in event planning at a corporate level.
Experience in conducting investigations and handling confidential information.
Bachelor’s degree preferred or equivalent experience preferred.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Excellent time management skills with a proven ability to meet deadlines.
Strong written and verbal communication skills.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software; HCMS and employee benefit and communication portals.
Demonstrated outstanding organizational, planning, project management and leadership skills.
Advanced knowledge of company internal controls and Policies and Procedures
Core Competencies
Goal Achievement
Travel Requirements
Will regularly need to go between the administrative offices and all casino locations.
Work Hours
Due to the unpredictable hospitality/entertainment industry, Team members must work varying schedules to reflect the property's business needs.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Applicable professional certification preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Physical Requirements Assessment
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
Work Environment
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
Physical Effort
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 20 lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
Mental Effort
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation
Communication
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
2 Non-verbal communication
Sensory Abilities
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch