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Public Safety Dispatcher

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Summary 

The Public Safety Dispatcher must have the ability to successfully multi-task in a variety of situations. The dispatcher has close contact with local law enforcement agency dispatchers, particularly during incidents that require professional medical or law enforcement intervention.  The dispatcher provides detailed incident information to local authorities in order to assist in coordinating police, fire, and ambulatory response. The dispatcher maintains daily logs of activity throughout the property; including the issuance of keys, temporary badges, service calls for the maintenance department, and assisting with employee paycheck distribution.  The dispatcher monitors all non-gaming cameras for suspicious activity, receives all visitor entry requests into Tribal Housing areas, and monitors/resets fire alarm panel when activated.

Essential Dispatcher Responsibilities

  •     Issues radios to Public Safety Officers at beginning of shift.
  •     Logs/tracks officer escorts in casino and resort areas.
  •     Records known contacts and associates of patrons that have been excluded from property.
  •     Notifies local police and/or sheriff’s office of incidents requiring assistance.
  •     Informs emergency first responders in case of fire, presence of unauthorized persons, or other foreseen emergencies.
  •     Contacts 911 operator during emergencies, providing them with details of incident, including location of occurrence, to guide paramedics and other responders to proper entrances.
  •     Issues daily report numbers to officers when an incident report is required (medical aids, exclusions, employee injuries, theft, vandalism, etc.).
  •     Maintains logs to record the issuance of keys, temporary employee badges, and calls requesting service from the maintenance staff. 
  •     Promotes superior customer service.
  •     Monitors radio activity and silent alarm system, resetting alarm panel when needed.
  •     Receives and records incoming and outgoing calls on telephone and radio.
  •     Dispatches appropriate staff and equipment during routine emergency calls.
  •     Monitors, checks, and approves outside gate access into Tribal Housing area (vendors, work crews, etc.).
  •     Issues keys to casino resort personnel, and maintains logs tracking this activity.
  •     Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
  •     Must follow departmental and company policy to set the example as a public safety dispatcher.

    This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

    • Experience as a public safety/security dispatcher is preferred.
    •  Must have customer service skills/experience and be able to multi-task in a fast-paced environment.  
    • Must have command of the English language and be computer literate.  
    • Must be at least 21 years of age or older. 
    • Must have a High School Diploma or GED equivalent. 

    Work Environment

    Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

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    Fantasy Springs Resort Casino

    84-245 Indio Springs Parkway

    Indio, CA 92203

    Casino Resort

    Fantasy Springs Resort Casino

    About Fantasy Springs Resort Casino

    Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Cahuilla Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

    Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

    Property Description

    Casino:

    • 100,000-square foot casino floor
    • 1,800 of players' favorite slot and video poker machines
    • 40 table games including Blackjack, California Craps, Pai Gow and more
    • Triple Crown Room Off Track Betting Facility
    • Bingo Palace 600 seat bingo facility open every day
    • Fantasy Rewards players club offering perks and complementaries with play

    Hotel:

    • 250-luxurious guest rooms and suites
    • High Speed Internet
    • 24-hour Room Service
    • Flat Screen LED televisions
    • 300-thread count linens and feather down comforters
    • Complimentary Valet Parking
    • Complimentary Nautilus Fitness Center
    • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

    Dining/Nightlife:

    • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
    • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
    • Rock Yard Outdoor Concert Stage features live concerts seasonally 
    • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
    • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

    Golf, Entertainment & Activities:

    • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
    • Top-name concerts and entertainment in the 3,500-seat Special Events Center
    • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar
    Postes Vacants Actuels
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