Description

Job Summary

Provides spectacular guest service while processing requests through the front desk and switchboard operations.

Qualifications

High school diploma or General Education Degree (GED); and 1 to 3 months’ related experience or training

Essential Job Functions

• Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
• Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
• Accurately and promptly connect all administrative or guest calls in a timely manner.
• Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
• Accurately process credit card charges to be applied towards reservations.
• Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
• Works with both lodging & gaming systems in processing reservations.

   Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.

   Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.

   Research and accurately prepare request for “comps” when necessary.

   Must be able to stand for prolong periods of time (7+ hours).

   Able to correctly and procedurally register guests in accordance to established service standards.

   Obtain appropriate amount of credit/payment for guests stay

   Issue room keys to registered guests

   Able to correctly and procedurally settle/close out guest accounts upon their departure

   Able to correctly and procedurally close out shift at the end of their shift

• Must be able to lift up to 25 lbs; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
• Must be able to understand and communicate in English.
• Must be able to work a variety of hours, holidays and weekends.
• May be required to perform other duties as assigned.

  Certifications, Licenses, Registrations

  Must be able to obtain and maintain an Indiana Gaming license.

  Access To Gaming Facility

  Yes

  Access To Sensitive Materials

  Yes, Patron information