Reporting to the Manager Training & Onboarding of Facilities, the Onboarding Specialist will hold high responsibility in the development, preparation, revision and implementation of the Facilities department’s hiring, orientation and onboarding process. This role is ideal for an innovative, process-oriented individual that is able to manage a high-volume onboarding process and applicant tracking for departmental use. This position requires one to collaborate with members of management to ensure a seamless and consistent onboarding and training process for all department new hires, transfers and existing team members. Must also maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations. The individual selected for this role is expected to assist in championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

Essential Duties & Responsibilities

1. Responsible for the execution of department recruiting responsibilities including, but not limited to attending hiring events and interview sessions, tracking each applicant in process prior to being hired and prioritize updating management of potential staffing level concerns. Communicate with applicants prior to scheduled onboarding to provide information on what to expect along with onboarding schedule and contact information.

2. Ensure a consistent and exceptional onboarding experience while conducting New Employee Orientation to provide a successful transition for new hires joining the Enterprise and department, including a tour of the facility for new hires as needed.

3. Coordinate with training personnel to schedule training courses in accordance with training needs, maintain training records current, and ensure compliance on required trainings for all department team members.

4. Interact directly with department new hires throughout the onboarding and probationary period to assist with any questions or needs, gather feedback and implement changes for continuous improvement to the onboarding process.

5. A critical factor for success involves the continuous creation and improvement of the employee experience, delivering a measured and quantifiable impact to retention efforts of Facilities employees becoming the benchmark for Forbes standard practices within the Enterprise.

6. Responsible for department completion on onboarding initiatives adopted by management, including meetings, tracking and delivering on action plans, and maintaining a high level of accountability

7. Collaborate with all team members for continuous improvements to the department hiring and onboarding process.

8. Coordinate and ensure a high level of hospitality during the department’s new hire orientation by providing clear information, handouts, packets, refreshments, and a comfortable and welcoming environment for new hires.

9. Maintain strong working relationships with department management, as well as multiple internal departments to successfully resolve any challenges new hires may experience.

10. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.

• Associate’s Degree preferred.

• Minimum of one (1) year of related administrative or onboarding experience required.

• Intermediate proficiency in Microsoft Office 365 suite required.

• Experience in a Casino or Hospitality preferred.

• Experience with internet web navigation applications and acquaintance with other business software.

• Ability to perform efficiently in a fast-paced, high demand environment.

• Demonstrates great attention to detail with strong analytical and critical thinking skills.

• Strong interpersonal skills; including telephone skills, written and verbal communication, and active listening.

• Ability to multi-task with strong time management and organizational skills.

• Personable and professional, capable of using caution and discretion in communication.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!