Description

Job Overview

The Hotel Housekeeping Supervisor makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests and Team Members
• Actively coaches, mentors and develops team members
• Generates daily assignments for Team Members
• Performs property and guestroom inspections, documenting as required
• Checks and report room statuses as needed
• Inventories and orders departmental supplies
• Facilitates hotel lost-and-found
• Creates work schedules
• Administers payroll
• Acts as “Manager on duty” representing the hotel in resolving guest conflict
• Keeps staff informed of pertinent information
• Liaises with other departments as operational issues arise
• Ensures that an adequate number of vacant/clean/inspected rooms are available throughout the day
• Generates shift reports recording key hotel statistics and incidents
• Limits the number of accidents and injuries by promoting job safety
• Grants PTO and conducts Team Member evaluations
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department- required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of experience in Hotel Housekeeping– preferred
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry up to 50 lbs
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test
• Willing to travel and participate in training as recommended or required
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.