Description

Job Overview

The Beverage Supervisor will oversee beverage needs and activities to ensure smooth and efficient service. The Beverage Supervisor will work closely with the food and beverage (F&B) management team to ensure we provide superior services.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Assist in implementing programs designed to provide beneficial changes in the beverage operation
• Assist in refining all areas of the beverage operations
• Help cultivate an inclusive, friendly, and prosperous work environment 
• Ensuring all policies and procedures are followed, including recruiting, hiring and training, employee coaching and documentation
• Present and visible on the floor creating guest interaction
• Abide by all State, Federal, and WCH requirements pertaining to serving alcohol
• Assist in training on customer service programs/standards and assures outstanding service to all guests at all times
• Assist in scheduling staff that assure the highest service levels with maximum productivity
• Counsels, guides, trains, and instructs the beverage team in the proper performance of their duties
• Communicates all pertinent information regarding daily promotions, Beverage specials, property promotions, station assignments, scheduled entertainment and assures that the team is informed of the information
• Utilizes creative abilities to offer operational enhancements
• Can do attitude when assigned special projects as needed per the direction of the Department Manager
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment – required
• Must be twenty - one (21) years of age or older
• Associate’s Degree in Related field– required
  • OR Two (2) years’ Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• One (1) year of Beverage Supervisory experience - required
• Must have knowledge of beverage products and service techniques
• Great interpersonal, customer communication, team building, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once
• Ability to work with a computer-based time and attendance system
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of professionalism, dependability, and punctuality
• After hire, successful obtainment of BASSET or ServeSafe certification is required to retain position
• Must be able to respond professionally and make rational decisions when handling guest and employee conflict
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.