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Player's Club Ambassador

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Under the direction of the Guest Services leadership team, the Player’s Club Ambassador is responsible for supporting player’s club membership practices and various administrative duties associated with club membership and Guest Services. The Player’s Club Ambassador supports and compliments all property departments through VIP engagement and contacts. This position requires direct contact with the public while delivering superior guest service in accordance with department and enterprise standards, policies and procedures as created by Yaamava’ Resort & Casino.

Essential Duties & Responsibilities

1. Promotes the use of the Club Serrano card to non-members and members on the gaming floor. Supports all department requests for guest assistance with Club Serrano membership. Assists all property departments with guest requests and communications when known high end players are on the casino floor. Enters customer data into casino player tracking systems as well as other software applications accurately and consistently. Responsible for collecting pertinent customer information, such as email, telephone, and physical address in accordance with the monthly email and telephone quotas set by leadership. Safeguards the confidential nature of guest, department, and enterprise data. Adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the enterprise and to guests.

2. Responsible for training and re-training team members with department practices, responsibilities, and compliance related operations.

3. Supports all lost and found daily duties; including but not limited to property record keeping and property retrieval.  Assists with guest related administrative, such as, online enrollments, Club Serrano application troubleshooting, responding to guest correspondence, processing win/loss requests, copies of W2Gs, audit and compliance related tasks.  Remains current on all property events, promotions, and entertainment to accurately communicate and encourage club card usage and new club card enrollments.

4. Assists with promotions and special events with set-up, line control, and guest communication.

5. Researches and resolves guest issues effectively and professionally.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School diploma or GED is required.
  • Minimum of three (3) years of experience in customer service is required; one year of casino experience is preferred.
  • Intermediate proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint).
  • Must have complete knowledge of the club requirements and benefits.
  • Must be able to communicate effectively with guests, team members and leadership, both verbally and in writing.
  • Must possess outstanding communication and interpersonal skills.
  • Ability to multi-task in a fast paced environment is required.
  • Must be comfortable working and speaking with the public.
  • Must have experience working under pressure while meeting deadlines and goals.
  • Ability to maintain a positive and professional demeanor under stressful situations.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard

Highland, CA 92346

Casino & Hotel

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.

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