Under the supervision of the Facilities Management Team, the Control Room Tender is responsible for assisting with all end user requests including: creating service tickets in the HotSOS program, staffing of the Facilities Control Room around the clock to serve as a centralized dispatch center for the Facilities Department. The Tender manages and tracks tbe service orders along with the call off logs, and provides around the clock monitoring for all critical Casino building systems including the Casino Fire Alarm Panel Building Automation System, and Emegency Generator Enunciators. This role must also have a documented customer service and communication skills.

Essential Duties & Responsibilities

• Assist in promoting brand loyalty by engaging in exceptional customer service to both our external and internal customers.
• Manages Fire Systems consisting of: establishing communication with the Fire Panel service vendor to place system in and out of bypass. Communicates with Surveillance, DPS, Fire Marshal, Safety & Loss Control, and other key departments in regards to any action with the Fire Systems. Engages in the fire drill and executing emergency evacuation plan protocol. Monitors, tracks, and responds to Trouble, Supervisory, and/or Alarm events activated on the Fire Alarm System Panel. Communicates smoke head read-outs monthly to management.
• Monitors and makes changes as needed to building HVAC systems: temperatures throughout the Casino, Boiler Room equipment, Central Plant chillers, plate and frame, condensers, and cooling towers per HVAC mechanic and management recommendations; monitor Surveillance, IT, and electrical room AC temperatures. Tracks carbon monoxide levels and reports if/when there is an issue.
• Performs monitoring of Electrical systems. Monitors and communicates the status of the UPS systems, generators, and switch gear. Tracks and adjusts interior and exterior lighting.
• Receives all Facilities department service orders. Assigns service order  numbers, logs service orders, and distributes to appropriate . divisions within the Facilities Department.
• Fields and directs all incoming radio requests and calls to the appropriate division; maintains a log of all calls and creates service orders which require so.
• Reports any issues with the auto-walks, elevators and escalators. Schedules appropriate vendor when needed. Notifies resident auto-walk, elevator, and escalator vendor technician when issues are reported.
• Notifies appropriate Facilities Management and Safety Division staff when any patron and/or employee incident occurs.  Logs the incident log with accurate information for later use if needed by Claims Department.
• Receives all call-offs from the various divisions; documents and posts in the share drive.
• Work efficiently in a fast paced, high demand environment.
• Maintain organized, clean and safe work environment throughout the enterprise.
• Performs additional duties as assigned to support the efficient operation of the department.
• Able to work any assigned shift (day/swing/graveyard).
• Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High school diploma or GED required.
• Minimum one (1) year of related experience.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• Must possess a valid driver’s license with acceptable driving record as determined by the company’s insurance carrier.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!