Reporting to the Supervisor, Pool Services, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast past pool and hospitality environment. Demonstrates passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience, while creating a safe, fun and enjoyable best in class atmosphere. Contributes to the pool facilities, while preventing and responding to aquatic emergencies. Responsible for operational excellence while providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Is responsible for modeling, welcoming the guests, making them comfortable, and providing them with best in class guest service, including but not limited to; providing our guest with safety communication, and anticipating their service needs while keeping safety at the utmost attention.2.    Is responsible for the safety of hotel guests at the pool deck and all aquatic activities, providing safe supervision of guests while enforcing pool rules and regulations.3.    Prevents and responds to aquatic emergencies and is capable of recognizing emergencies, respond quickly and effectively to emergencies and prevent drowning and other incidents.4.    Delivers and executes best in class safety, sanitation and cleanliness procedures pertaining to pool facilities.  5.    Assists facilities team in setting up and tearing down chairs and pool furniture for day-to-day operations and during extreme weather conditions.  6.    Models enterprise and department policies and procedures as well as Standard Operating Guidelines.7.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.

• Minimum one (1) year of experience in Lifeguard certification and service required 

• Possess at the time of application and maintained valid throughout employment: Lifeguard Training, First Aid and CPR/AED for the Professional Rescuer. – Required

• Previous experience in a spa, resort or pool environment - Highly Preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Ability to work outdoors in seasonal heat or cold as well as inclement weather

• Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.

• Handling of multiple guest simultaneously 

• Must possess outstanding communication and interpersonal skills.

• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.

• Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and or health information from customers.

• Must actively listen to provide optimal service tailored to guest requests.

• Ability to consistently pay attention to guest and detail to safety in a fast-paced, high demand environment required.

• Must have experience working under pressure

• Must be comfortable working in both spa and casino environment.

• Must be comfortable with sitting and standing for long hours.

• Ability to maintain a positive and professional demeanor under challenging situations.

• Must be able to work a flexible schedule including weekends and holidays.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Proof of Lifeguard Certificate including Lifeguard training, First Aid and CPR/AED for the Professional Rescuer.

• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

 Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!