The Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

Essential Duties & Responsibilities

1. The Valet Attendant is responsible for providing professional and courteous service to each and every guest while always maintaining a sense of urgency. They are responsible for exceeding guest expectations through positive interactive skills. Greet all arriving and guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed.

2. Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.

3. Park and retrieve guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance to all state laws. Properly secure all guest keys and vehicles according to department policy.

4. Responsible to follow up with guests to ensure their requests or concerns have been resolved to their satisfaction.  If necessary, document and report all vehicle incidents like damages, accidents, thefts, missing articles, etc.

5. Performs other duties as assigned to support efficient department operations.

Education/Experience/Qualifications

• High School Diploma or GED required.
• Minimum three (3) years of driving experience required.
• Ability to operate both a manual and an automatic transmission is required.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Valid California Commercial Driver’s License, Commercial Class C or higher, with a passenger endorsement preferred.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!