Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works closely with upper management to direct and mentor their team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, exceeding financial obligations and strong vendor relationships, as well as ensuring clean, sanitary and safe environment and services for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Qualifications

• Associate’s Degree from an accredited college or university in a related industry required. 

• Minimum of (2) two years of Spa or Front Desk/Reservations experience required. 

• One (1) year of supervisory/management experience in Spa or related guest service industry preferred.  

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

• Must have the ability to communicate across all levels of the enterprise. 

• Must have good merchandising presentation skills. 

• Must have good presentation skills. 

• Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications. 

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

• A qualified candidate/employee must have and maintain a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!