Education/Experience/Qualifications

• Must be at least 21 years of age.
• High School Diploma or GED required.
• Some college coursework preferred.
• Minimum one (1) year of guest service experience required.
• A minimum of two (2) years of relevant IT work experience is required.
• Minimum of two (2) years computer experience required.
• Technical Proficiency and knowledge of Microsoft Office (Excel, Word, Outlook) required.
• Ability to prioritize and manage multiple tasks with deadlines.
• Possess excellent oral and written communication skills.
• Demonstrated ability to drive toward results.
• Ability to de-escalate tense situations to problem-solve effectively.
• Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
• Must be personable and professional.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. 

• Primary work environment is in a climate-controlled office setting. 
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.  
• Sedentary work: involves sitting most of the time.  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the position’s essential functions are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.