Location: Pala, CA

Responsible for assisting the Slot Club Supervisor / Manager in building a highly motivated privilege card team dedicated to giving exemplary guest service. Assist with casino promotions and special events.

• Excellent guest service and people skills to communicate with all levels of Team Members and guests.
• Knowledge of personal computer, typing, organizational skills.
• Read, write, speak and understand English.
• Ability to lead, motivate, and direct Slot Club Attendants.
• Must have extremely outgoing personality and caring attitude.
• Excellent arithmetic skills.
• High school diploma or GED required.

Essential Job Functions:

• Supervise Team Members in the absence of a Supervisor or Manager.
• Work with Supervisor(s) to formulate training programs.
• Ensure Slot Club Attendants are competent in interacting with guests.
• Ensure Slot Club Attendants questions and complaints are properly addressed.
• Ensure that all guests are greeted, identified, and tracked.
• Maintain guest files, which include personal data, play, and visit history.
• Oversee new promotions and readily provide this information to Team Members and to guests.
• Be proficient in all Slot Club / Privilege job duties and look for opportunities to improve the team’s job knowledge and performance.
• Maintain proficiency in computer skills in order to maximize reporting and spreadsheet usage.
• Communicate ideas for improvements as well as solicit Team Member input, both inside and outside the department.
• Ensure Team Members are trained on computer system.
• Inventory supplies and update Slot Club Manager when supplies need to be ordered.
• Perform other duties as requested or assigned.