Where Job Seekers Connect with
Gaming-Hospitality/Technology Employers

Surveillance Agent II

Save this job

Description

Job Overview

The Surveillance Agent II is responsible for observing, documenting, and reporting activities associated with gaming operations; adherence to regulatory requirements and procedures; and following approved surveillance department procedures.  The Surveillance Agent II will also assist members of casino management in the resolution of customer or employee related disputes. In the absence of the Surveillance Supervisor, the Surveillance Agent II will also be responsible for supervising, overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

  • Conducts yourself in accordance with PCI Gaming purpose, expectation guide, and department procedures
  • Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
  • Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
  • Observes, documents, records, and reports regulatory or procedural violations
  • Actively monitors, observes, records and reports daily casino and property activity
  • Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
  • Accurately complete routine video reviews, reports, log entries, video reviews, and all other functions
  • Monitors specific processes to ensure compliance with cash handling regulations and procedures
  • Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
  • Maintains security of designated areas and the confidentiality of all relevant information
  • Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
  • Conducts special observations as directed by department management
  • Assists with investigations when instructed by Director of Surveillance or the Surveillance management team
  • Performs other duties as assigned or directed

In the absence of the Surveillance Supervisor (or above) the following duties and responsibilities apply:

  • In the absence of the Surveillance Supervisor, this position is responsible for the team members and supervision of the Surveillance Department
  • Supervises Surveillance Agents, shift operations, staffing levels and scheduling
  • Trains all surveillance staff as required
  • Reviews all surveillance reports, verify incidents being reported and monitor all paperwork for accuracy
  • Coordinates with security and other appropriate departments and/or personnel when surveillance discovers a matter which needs further investigation or attention
  • Assists in the maintenance of surveillance equipment to include reporting repair concerns in a timely manner as per the company's internal controls
  • Performs other duties as assigned by the department management

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older
  • One (1) year of casino surveillance experience or directly related field– required
  • Six (6) months of previous supervisory experience– preferred
  • Must have intermediate computer skills with Microsoft Word and report writing, which a report writing assignment will be administered prior to any interview
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Must possess a high level of maturity with the ability to self-manage
  • Willing to work odd and irregular hours including night and weekend schedules, and hours are subject to change at any time with minimal notice
  • Due to the dynamic nature of this position, job duties and responsibilities can change without notice
  • Willing to travel and participate in training as recommended or required
  • Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Save this job
Wind Creek Chicago Southland

17300 S. Halsted

East Hazel Crest, IL 60429

Hotel Casino
Managed By Wind Creek Hospitality

Wind Creek Chicago Southland

Wind Creek Chicago Southland (slated to open in Fall 2024!) will be an entertainment enthusiast’s dream destination — providing our Guests with, an onsite hotel, dining, bars, an event facility and more. 

We’re the first AAA Four Diamond Casino destination to Illinois and Northern Indiana, ideally and conveniently located for all south Chicago suburbs. 

Our unique gaming destination will include a luxury hotel with an indoor pool, fitness center and spa, a large capacity banquet facility, a state-of-the-art entertainment center, and an array of tempting dining options—all designed to provide our guests with world-class gaming experiences and the perfect escape.

Our casino will offer over 70,000 square feet of gaming space including 56 table games, over 1,400 state-of-the-art slot machines, a sportsbook, poker room, and more.

We strive to not only provide a first-class experience to our Guests and to our Team Members. 

Wind Creek Hospitality aspires to make a positive impact on the lives of people—including our Guests, our Community and most importantly, our Team Members.

Click here to read about our amazing Employee Benefits & Perksand Hit the Career Jackpot!

Leading the industry as one of the fastest-growing casino resort brands, Wind Creek Hospitality has multiple properties located throughout the United States and the Caribbean!

Privacy Policy

If you need reasonable accommodation to complete the online application, please contact the Employment Center at 708-787-8877 ext. 3984.

Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation.

© 2024 Wind Creek Hospitality. All rights reserved.

Current Job Openings