Description

Job Overview

The EVS Supervisor makes guests feel welcome and important by ensuring that the casino and common areas are clean, comfortable and well maintained. 

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests in corridors
• Actively coaches, mentors and develops employees
• Performs weekly audits of employee performance
• Assists with auditions, interviewing and hiring
• Generates daily assignments for employees
• Performs property inspections, documenting as required
• Checks and reports area statuses as needed
• Inventories and orders departmental supplies
• Creates work schedules; Manages employee timesheet
• Acts as “Manager on duty” representing the casino in resolving guest conflict for the property
• Keeps staff informed of all pertinent information
• Liaises with other departments as operational issues arise
• Generates shift reports recording key statistics and incidents
• Limits the number of accidents and injuries by promoting job safety
• Approves or denies PTO requests
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
• OR Two (2) years’ experience in the hiring position’s Department- required
• One (1) year of experience in an EVS, custodial or housekeeping position- required
• Experience in customer relations or guest services- preferred
• Must participate in computer basics training course within one (1) year
• Must successfully pass job interview, including a guest service audition
• Must participate in departmental training (ex: hard surface, carpet surface, etc.)
• Must obtain certification in lift training annually
• Must have knowledge of cleaning chemicals
• Must be willing and able to work in the presence of solvents and cleaning chemicals
• Must be able to climb a ladder to perform overhead work
• Must be able to lift and maneuver a backpack vacuum of twenty-five (25) pounds up to two (2) hours
• Must be able to push or pull or maneuver a minimum of five (5) to sixty (60) pounds to assigned areas
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.