Description

Job Overview

The Security Officer I is responsible for controlling access to the casino, patrolling the gaming floor and other areas of the property, and maintaining a visible presence to deter any potential security threats or incidents. The Security Officer I will act as the initial point of contact for guests, providing a welcoming experience while also enforcing security measures. The Security Officer I may also assist in transporting guests using company vehicles. Overall, the Security Officer I requires a strong commitment to customer service, a keen eye for security risks, and the ability to handle situations with professionalism and efficiency.  

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Schedule

The Security Team operate 24 hours a day/7 days a week. Days/shifts are assigned to meet the needs of the organization, and are subject to change to meet the needs of the organization. Positions include weekend and holiday shifts.

Duties And Responsibilities

• Identifies all under-age patrons seeking to enter any Wind Creek Hospitality facility by requiring valid identification for any patron that appears under the age of 30 years of age
• Prevents access to the gaming floor for anyone under the age of 21
• Walks the casino floor looking for issues or problems requiring security attention
• Maintains focus and concentration in the face of distractions
• Follows and adheres to standardized operational procedures
• Monitors alcohol consumption and ensures that alcohol does not leave the property
• Exhibits enthusiasm and provides a warm welcome to patrons entering or leaving the building; Outgoing, friendly, helpful personality and a positive attitude- as to uphold WCH Values
• Prepares written reports to document incidents
• Transports guests in company vehicles
• Initiate and prepare Security Incident Reports
• Escort chips, cash, and table game drops per company procedures and regulatory requirements
• Report any criminal or suspicious activity without hesitation
• Ensure the department adheres to all regulatory, departmental, and Company policies and procedures
• Communicate any violations of Company policies and procedures as well as any regulatory requirements
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program
• Safeguard the overall integrity of gaming
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year law enforcement, military, or other security capacity-required
  • OR One (1) year of experience in a front of the house position within WC- required
• AND successfully complete at a minimum of 80% pass rate basic Security Officer training program within sixty (60) days of employment- required
• Must be able to meet and maintain a departmental physical fitness standard- required; the security department may conduct a test that is comparable to the below requirements:
  • Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
  • Must be able to climb 4 flights of stairs in 80 seconds
  • Must be able to run 350 ft in 90 seconds
  • Annually re-test for all physical requirements
• Must complete BASSET training and certification and Title 31 training as required as a condition of employment
• Basic first aid, CPR and AED certification required within 90 days of employment
• Must successfully pass job interview, including a guest service audition and report writing exercise
• Must be able to stand and/or walk for entire shift
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles-preferred

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees, please submit your Internal Job Posting Form to a Human Resources office by 5 pm of the closing date.