Description

Essential Duties And Responsibilities

• Responsible for the replenishment of ticket printer paper in printers.
• Exchange currency as requested by customers and interacts with players to insure a positive gaming experience.
• Adheres to regulatory, departmental & company policies in an ethical manner, including those pertaining to federal & state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date.
• Actively patrols assigned sections looking for opportunities to surprise and delight guests slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck, attentive, upbeat, and enthusiastic behavior during each and every interaction throughout the shift.
• To identify and inform guests on the casino floor playing machines without slot cards, the benefits of becoming a club member and creating membership.
• Issue complimentary amenities in accordance with company guidelines.
• Clearly communicates functionality of Slot Floor (i.e. ATMs, Ticket Redemption Machines and general ticket in/ticket out processes). Responds to the right customers in the right order for service requests including slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Resolves minor guest complaints through the use of our service recovery procedures with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure & well maintained.
• Other duties may be assigned.

Supervisory Responsibilities

Assumes the duties of the Assistant Slot Service Shift Manager in their absence under the direction of the Slot Service Shift Manager.

Education And/Or Experience

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. Two to four year’s experience in the Slot Operations Department. Knowledge in assisting patrons in the use of slot machines.

Language Skills

Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Certificates, Licenses, Registrations

Must be able to obtain and retain an Indiana Gaming Commission License.

Physical Demands

Regularly required to stand & walk. Frequently is required to climb or balance and lift and/or move up to 50 pounds. Occasionally required to sit and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close & distance vision, color & peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment.

Access To Gaming Facility

Access To Sensitive Materials