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Chief Operating Officer

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Position Summary

In compliance with goals, policies and objectives established by the Tribal Council and Governor:  directs, coordinates and administers all aspects of the Sandia Resort & Casino. Working closely with Tribal Council, Governor and senior management drives the strategic planning process and assists in defining organizational objectives, policies and operating plans to ensure the achievement of business goals. Provides direction to Casino and Resort Senior Management.

Supervision Exercised

Reports directly to the Governor and Tribal Council.

Supervises the following:

  • General Manager of Gaming Operations
  • General Manager of Resort Operations
  • Major Duties And Responsibilities

    1. Responsible for the management of the Pueblo of Sandia’s Resort and Casino to ensure profits are commensurate with the best interests of the Pueblo of Sandia, its customers and employees.

    2. Reviews and evaluates all business operations and assures uniform, coordinated and efficient business systems, processes and management strategies.

    3. Supervises and directs the senior management responsible for the day-to-day operations and management.

    4. Establishes short- and long-term strategic planning across the Enterprise organization.

    5. Oversees and provides counsel to departments as they make decisions that affect day-to-day operations and makes recommendations for strategies, plans and policies.

    6. Directs operations to achieve budgeted results and other financial criteria.

    7. Promotes an environment that encourages planning, communications cooperation, collaboration and efficiency with effective leadership for key management positions.

    8. Encourages a results-oriented culture.

    9. Represents the Governor internally and externally in support of community and tribal relations as needed.

    10. Ensures that all activities are performed in compliance with local, state and Tribal regulations and laws governing business and gaming operations.

    Knowledge, Skills And Abilities

    1. Excellent verbal and written communication skills.

    2. Strong Leadership ability.

    3. Ability to think strategically, analytically and critically.

    4. Ability to work collaboratively with Governor, Tribal Council and senior management.

    5. Excellent decision making skills.

    6. Excellent computer and Windows software skills.

    7. Ability to manage multiple enterprise sites.

    8. Ability to exercise good judgment and make sound decisions in a manner consistent with the essential job functions.

    9. Ability to interact effectively with staff, public, and appointed officials.

    10. Knowledge of employee development and performance management skills.

    Working Conditions

    1. Work in an office environment; sustained posture in a seated position for prolonged periods of time.
    2. No or very limited physical effort required.
    3. Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.

    Minimum Qualifications, Education And Experience

    Required

    1. High School Diploma, GED certification or equivalent.
    2. Bachelor’s Degree in Business Administration or related field from an accredited college or university.
    3. Fifteen (15) years’ experience as a General Manager or Senior Manager for the casino and hotel industry. 
    4. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

    Preferred

    1. Master’s Degree in Business Administration or related field.
    2. Tribal Gaming experience.

    Licensing Status

    1. Must be able to obtain and maintain the required Gaming License.
    2. Will require a post-offer, pre-employment and random drug screening.
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    Sandia Resort & Casino

    30 Rainbow Road, NE

    Albuquerque, NM 87113

    Casino Resort

    Sandia Resort & Casino

    The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

    Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

    The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

    The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

    This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

    Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

    Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!

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