Position Summary

Responsible for the implementation and the compliance with the Company’s policies and procedures and supervise the operation of assigned poker games to ensure integrity and customer satisfaction.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Oversees total operations of the assigned gaming areas.
2. Maintains the highest quality standards in all areas of customer service and hospitality.
3. Monitors, enforce and comply with all dealing procedures.
4. Must have a total understanding of procedure manual for games supervised.
5. Responsible for dealing rotation.
6. Must comply with Sandia Resort and Casino System of Internal Controls.
7. Responsible for protecting all sensitive equipment.
8. Responsible for all attendance tracking.
9. Provides excellence in customer service and ensures same of employees.
10. Trains and helps develop supervisor’s skills.
11. Must make “gray area” decisions.
12. Counsels, coaches and works with dealers on procedural problems and initiates corrective action if necessary.
13. Deals effectively with customer problems/complaints.
14. Maintains proper impress bank for all games.
15. Serves as role model for subordinates.
16. Responsible for tournaments, jackpots and promotions.
17. Tracks and promotes Player’s Card memberships.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.  

 Additional Responsibilities

1. Perform additional duties and responsibilities as necessary or assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
4. Possesses knowledge and understanding of all products and services offered. 
5. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and overtime.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Poker Room game rules and regulations.
8. Ability to administer proper procedures/payouts for bad beat jackpots.
9. Ability to administer all procedures for tournaments.
10. Knowledge of timekeeping systems such as Kronos.

Position Summary

Responsible for the implementation and the compliance with the Company’s policies and procedures and supervise the operation of assigned poker games to ensure integrity and customer satisfaction.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Oversees total operations of the assigned gaming areas.
2. Maintains the highest quality standards in all areas of customer service and hospitality.
3. Monitors, enforce and comply with all dealing procedures.
4. Must have a total understanding of procedure manual for games supervised.
5. Responsible for dealing rotation.
6. Must comply with Sandia Resort and Casino System of Internal Controls.
7. Responsible for protecting all sensitive equipment.
8. Responsible for all attendance tracking.
9. Provides excellence in customer service and ensures same of employees.
10. Trains and helps develop supervisor’s skills.
11. Must make “gray area” decisions.
12. Counsels, coaches and works with dealers on procedural problems and initiates corrective action if necessary.
13. Deals effectively with customer problems/complaints.
14. Maintains proper impress bank for all games.
15. Serves as role model for subordinates.
16. Responsible for tournaments, jackpots and promotions.
17. Tracks and promotes Player’s Card memberships.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.  

 Additional Responsibilities

1. Perform additional duties and responsibilities as necessary or assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
4. Possesses knowledge and understanding of all products and services offered. 
5. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and overtime.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Poker Room game rules and regulations.
8. Ability to administer proper procedures/payouts for bad beat jackpots.
9. Ability to administer all procedures for tournaments.
10. Knowledge of timekeeping systems such as Kronos.