Description

Responsible for the installation, maintenance, and repair of gaming equipment in the casino, including but not limited to video lottery terminals, currency and coin counting equipment, data system monitoring equipment, player tracking hardware and software, data card embossers, redemption kiosks, and jackpot kiosks.

Essential Functions

• Troubleshoot and repair any and all related equipment including all circuit boards without assistance.
• Responsible for the initial set-up and check-out of new machines of all types, ensures the machines are in proper working condition.
• Perform repairs and preventative maintenance of all slot machines and other technical equipment or operations-related equipment, including cleaning machines and overhauls.
• Answer all customer service calls in an expeditious manner and notify proper personnel to service customer unable to address the problem.
• Observe all video lottery regulations and company policies and procedures.
• Maintain the integrity of the operations and related equipment and secure all company assets and property at all times.
• Responsible for the security of keys, radio, and data system cards during assigned shift.
• Responsible for completing all regulatory and company operational logs/forms correctly; including repair logs, M.E.A.L. logs, and daily logs.
• Work with Lead Gaming Technician and Slot Ambassadors to ensure video lottery terminals, and gaming-related equipment are in proper working order and all customer needs are satisfied.
• Perform renovations or changes to the slot gaming area.
• Tag repairable parts noting appropriate information.
• Advise Lead Gaming Technician in developing / teaching advanced electronic repairs.
• Exceed guest expectations by providing a great entertainment experience with friendly, courteous and timely service
• Act in a professional manner towards guests and all employees at all times.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

Additional Functions

• Performs other duties as assigned.

Requirements/Education

• Must possess high school diploma or GED or equivalent work experience
• Must posses a thorough knowledge of electronics and display including OHMS Law, Trans Theory, Micro Theory, computer systems and networks video monitor circuitry and basic computer programming; appropriate electronic technical schooling and have mechanical aptitude.
• Must possess good communication skills
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must present an overall professional appearance and report to work in appropriate attire
• Must possess excellent analytical, problem-solving, critical thinking and decision-making skills.
• Must possess excellent troubleshooting and diagnostics skills.
• Must be able to read and interpret schematics, electronic circuitry, and blueprints.
• Must be able to logically and independently plan, organize and complete work
• Must be able to make progress on multiple assignments under time constraints.
• Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques.
• Must be able to use tools and equipment, including various power tools.
• Must be able to speak, read and write English

Organizational Relationships

Accountable to: Lead Gaming Technician

Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.