Location: Pala, CA

To assist customers in the exchange of US currency for chips, cash, foreign currency, Pala Casino documents and negotiable instruments, ambassadors of company good will.

• Ability to handle money required.
• One-year prior casino cage experience a plus.
• Ability to operate a computer terminal required.
• Knowledge of 10-key a plus.
• Excellent guest service skills required.
• Excellent communication skills in both verbal and written environment required.
• Must read, write, speak and understand English.
• Ability to communicate in additional languages a plus.
• High School Diploma or GED required.
• Must be 21 years of age or older.

Essential Job Functions:

• Redemption of casino chips, slot tickets, checks, credit and debit card advances for cash as requested by guests.
• Issuance and redemption of counter checks (markers) and guest deposits/withdrawals for cash, chips, checks and/or wire transfers.
• Maintaining and balancing an inventory of documents and negotiable instruments.
• Prepare reports, assignment of company funds and recordation of department revenues, verification of cash, coin, documents and chip inventory (removal and rotation).
• Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines.
• Responsible for maintaining their bank, equipment and surrounding area.
• Conducts operation of basic machinery such as a coin sorter, currency counter, coin wrapper and calculator.
• Basic knowledge of all computer systems used in the cage.
• Keep work areas clean and orderly including the outside of the cage.
• Promote teamwork and cooperation with supervisors and all co-workers.
• Communicate with supervisors regularly.
• Attend all shift meetings.
• Promote positive guest relations through prompt, courteous and efficient service.
• Bring disputes and unusual guest activities to the attention of the supervisor.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Comply with Title 31 record keeping and procedures.
• Keep all information concerning guests confidential.
• Maintain a consistent and regular attendance record.