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Pool Cabana Lead

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Location: Pala, CA

JOB PURPOSE:

Responsible for the oversight of the day-to-day operation of the Pool Area and Cabanas under the direction of the VIP Services Manager. Accountable for providing unparalleled service to all internal and external customers. Be knowledgeable of all Casino, promotions, and property happenings. Ensure that all guests’ needs are met at the end of each interaction.

QUALIFICATIONS: (Include equipment knowledge/use)

• Must be able to read, write, speak, and understand English.

• Proficient in Microsoft Office, Excel, Word, Power Point, & Outlook Including other related systems

• Ability to train all new team members in all required programs to perform job function.

• Possess the ability to make sound decisions pertaining to the department’s needs.

• Excellent communication skills

• Pleasant and outgoing personality

• Ability to remain calm and professional in demanding situations/ busy environment.

EDUCATION:

• High school education or GED

LICENSE REQUIREMENTS:

• Ability to obtain and maintain Pala Gaming License

ESSENTIAL JOB FUNCTIONS:

• Maintain the day-to-day operations of Pool Area and Cabanas under direction of the VIP Casino Services Manager

• Manages difficult or emotional customer situations; Responds promptly to customer needs.

• Responsible to ensure pool set up and breakdown is completed each day. IE: chair placement, general cleaning, retail displays, etc.

• Awareness of guest experience at all times, smiles make eye contact and communicates professionally.

• Ability to work a flexible schedule including nights, weekends, and holidays due to business needs.

• Ability to train all new team members in all required programs to perform job function.

• Ensure folders are up to date, with current events, happenings, and all pertinent information.

• Monitoring of cabana reservations.

• Speak to guests in an attentive, natural, and courteous manner, avoiding pretension.

• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner

• Consistently monitor the team to ensure that the highest standards of guest service are always offered and maintained.

• Ensure Pool Cabana Hosts have completed the AM and PM checklists each day.

• Conduct daily pre-shift prior to the opening of the pool and at the start of each shift.

• Maintain a constant awareness of safety and accident prevention, immediately report and/or complete an appropriate accident report form if an accident does occur.

• Run daily/weekly reports and perform all duties relative to the job assignment in the most productive and professional manner.

• Order Office items needed for the pool area.

• Inform the Manager when new signage and supplies need to be ordered.

• Coordinate with Guest Safety Management to have a Guest Safety officer present during closing time.

• Performs other duties as assigned.

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Pala Casino Spa Golf Resort

11154 Highway 76

Pala, CA 92059

Casino Resort

Pala Casino Spa Golf Resort

Pala Casino Spa Golf Resort welcomes your interest in joining our team in our beautiful resort, where we value our employees as our greatest asset.  Just click on the Apply button in this posting and “Continue.....”  and you will be forwarded to our career site, where you can email your resume and complete our company application,

Pala Casino Spa Golf Resort is located in Pala, California on the beautiful Pala Indian Reservation northeast of San Diego, California. We are owned and operated by the Pala Band of Mission Indians, a federally recognized tribe.

As SoCal’s Entertainment Capital, Pala Casino Spa Golf Resort includes a Las Vegas-style casino, including an expansive gaming floor with over 2,000 slot and video machines and 78 table games.

Our hotel features 507 rooms, which include 82 suites, and an award winning 10,000 square foot spa, as well as a fitness center. Our resort is an AAA Four-Diamond Award winner for 15 consecutive years.

Our guests enjoy nine (9) restaurants and two lounges, a 2,000-seat Pala Events Center, an outdoor Starlight Theater and five swimming pools with two hot tubs and 14 luxury cabanas. 

Pala Casino’s wide variety of HD premium sporting and entertainment events, also include an exciting collection of live bands daily at both indoor and outdoor venues.

Pala Casino Spa Golf Resort employees enjoy an exciting work environment, competitive salaries and excellent benefits including Medical, Dental, Vision and a 401(k) plan.  Our Team Members receive free uniforms and enjoy one free meal per shift in our beautiful cafeteria style Team Member dining room.

Click here to read about our exceptional benefits!!

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