Location: Pala Casino, California 92059

Job Purpose

Responsible for the guest’s overall experience as it pertains to their initial reservation process and maintaining the appearance of the RV Resort by performing cleaning and maintenance services. Ensure high standards of quality service are consistently maintained at the RV Resort. This position reports directly to the RV Manager and RV Supervisor.

Qualifications

• Proficient in Microsoft Office (Excel, Word, and Outlook)
• Excellent phone etiquette, people, and strong communication skills
• Must have mathematical, analytical, and reasoning ability.
• Must read, write, speak, and understand English.
• Ability to be flexible with work schedule.
• Must possess a valid California Driver’s License and good driving record.

Essential Job Functions

• Promptly answer incoming telephone calls and ensure our guests are provided with high quality and service standards at all times
• Maintain a pleasant and professional attitude when processing reservations or assisting guests
• Knowledge of RV Resort sites’ availability at all times, for future and present dates
• Effectively schedule and process reservations, confirmations, cancellations, changes, and moves, refunds, etc. according to Pala RV Resort policies and procedures
• Prepare “Welcome” packets for guest arrivals
• Proper balancing of shift check-out procedures as it relates to credit card and cash sales
• A clear understanding as it relates to all functions of the RV Resort reservation system application
• Verify proper registration of vehicle access to RV Resort
• Proper channeling of all guests’ complaints received according to RV Resort procedures
• Check all e-mail correspondence and ensure procedures for managing inquiries and requests are processed on time
• Adhere to company policies and procedures and RV Resort service standards
• Constantly be alert for new ideas and standardize procedures to improve the efficiency of Team Members
• On the direction of management, maintains the RV Resort grounds (including sites, swimming pool area, restrooms, etc.)
• On the direction of management, assists guests promptly and courteously with transportation services to/from Pala Casino West Entrance/RV Resort
• Follows all policies related to all vehicle, inspection, cleanliness, disinfecting, well-stocked and in good working order
• Performs other duties as assigned