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RV Host

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Location: Pala Casino, California 92059

Job Purpose

Responsible for the guest’s overall experience as it pertains to their initial reservation process and maintaining the appearance of the RV Resort by performing cleaning and maintenance services. Ensure high standards of quality service are consistently maintained at the RV Resort. This position reports directly to the RV Manager and RV Supervisor.

Qualifications

  • Proficient in Microsoft Office (Excel, Word, and Outlook)
  • Excellent phone etiquette, people, and strong communication skills
  • Must have mathematical, analytical, and reasoning ability.
  • Must read, write, speak, and understand English.
  • Ability to be flexible with work schedule.
  • Must possess a valid California Driver’s License and good driving record.

Essential Job Functions

  • Promptly answer incoming telephone calls and ensure our guests are provided with high quality and service standards at all times
  • Maintain a pleasant and professional attitude when processing reservations or assisting guests
  • Knowledge of RV Resort sites’ availability at all times, for future and present dates
  • Effectively schedule and process reservations, confirmations, cancellations, changes, and moves, refunds, etc. according to Pala RV Resort policies and procedures
  • Prepare “Welcome” packets for guest arrivals
  • Proper balancing of shift check-out procedures as it relates to credit card and cash sales
  • A clear understanding as it relates to all functions of the RV Resort reservation system application
  • Verify proper registration of vehicle access to RV Resort
  • Proper channeling of all guests’ complaints received according to RV Resort procedures
  • Check all e-mail correspondence and ensure procedures for managing inquiries and requests are processed on time
  • Adhere to company policies and procedures and RV Resort service standards
  • Constantly be alert for new ideas and standardize procedures to improve the efficiency of Team Members
  • On the direction of management, maintains the RV Resort grounds (including sites, swimming pool area, restrooms, etc.)
  • On the direction of management, assists guests promptly and courteously with transportation services to/from Pala Casino West Entrance/RV Resort
  • Follows all policies related to all vehicle, inspection, cleanliness, disinfecting, well-stocked and in good working order
  • Performs other duties as assigned
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Pala Casino Spa Golf Resort

11154 Highway 76

Pala, CA 92059

Casino Resort

Pala Casino Spa Golf Resort

Pala Casino Spa Golf Resort welcomes your interest in joining our team in our beautiful resort, where we value our employees as our greatest asset.  Just click on the Apply button in this posting and “Continue.....”  and you will be forwarded to our career site, where you can email your resume and complete our company application,

Pala Casino Spa Golf Resort is located in Pala, California on the beautiful Pala Indian Reservation northeast of San Diego, California. We are owned and operated by the Pala Band of Mission Indians, a federally recognized tribe.

As SoCal’s Entertainment Capital, Pala Casino Spa Golf Resort includes a Las Vegas-style casino, including an expansive gaming floor with over 2,000 slot and video machines and 78 table games.

Our hotel features 507 rooms, which include 82 suites, and an award winning 10,000 square foot spa, as well as a fitness center. Our resort is an AAA Four-Diamond Award winner for 15 consecutive years.

Our guests enjoy nine (9) restaurants and two lounges, a 2,000-seat Pala Events Center, an outdoor Starlight Theater and five swimming pools with two hot tubs and 14 luxury cabanas. 

Pala Casino’s wide variety of HD premium sporting and entertainment events, also include an exciting collection of live bands daily at both indoor and outdoor venues.

Pala Casino Spa Golf Resort employees enjoy an exciting work environment, competitive salaries and excellent benefits including Medical, Dental, Vision and a 401(k) plan.  Our Team Members receive free uniforms and enjoy one free meal per shift in our beautiful cafeteria style Team Member dining room.

Click here to read about our exceptional benefits!!

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