Under the direction of Player Development Management, the Casino Host is responsible for providing premium level guests with the best possible experience. The Casino Host builds premium guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management. This role is highly visible to and interactive with premium guests, and therefor requires a high level of professionalism, and championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.As a team member of the Player Development Department, the Casino Host is a Yaamava Resort & Casino Ambassador, and takes personal ownership to ensure all of their actions are in the best interest of the enterprise.

Essential Duties & Responsibilities

1. Uses “Segment-of-One” marketing approach to track activity and preferences of each premium guest, and tailors offers and incentives that appeal directly to interest of individuals.  Monitors guest participation and tracks guest feedback to determine effectiveness of events and promotions.  Meets or exceeds predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive and potential new guests.  Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and Department guidelines.

2. Acquires and delivers new high net guests for premium gaming spaces.

3. Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).

4. Works effectively as a collaborative team member with others within Casino Marketing, Table Games, Slots, and Food & Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary.

5. Maintains thorough knowledge of latest industry developments, current market trends and all on-property and competitor promotions/events. 

6. Attends and hosts player onsite/offsite events in various areas as assigned by management.

7. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Associates Degree in Hospitality, Marketing or related field required.
• Bachelor’s Degree in Hospitality, Marketing or related field highly preferred.
• Minimum of two (2) years’ experience in a Casino or Hospitality Leadership, Telemarketing, or Sales environment required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Must possess drive to exceed revenue generation targets.
• Intermediate proficiency in Microsoft Outlook, Word, Excel, PowerPoint and Access necessary.
• May be required to communicate verbally and in written form in one of the following languages: Chinese, Vietnamese, Korean, or Tagalog.
• Must have outstanding communication skills.
• Must be consistent with upholding a professional image with a polished appearance and demeanor.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!