Essential Duties & Responsibilities

2. Responsible for ensuring optimal operations during business hours by closely monitoring customer satisfaction and resolving customer complaints.  Directs the development and administration of controls for all phases of the FOH operations in an economical and profitable manner while maintaining Yaamava’s brand standards. 

4. Oversees venue to ensure cleanliness and sanitation standards are met and consistent with established codes.  Directs the maintenance of all equipment in accordance with maintenance schedules, orders repairs, and recommends replacement when warranted.  

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring, and training employees; planning, assigning, reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. 

Education/Experience/Qualifications 

• Bachelor’s degree in Hospitality Management, Food Service, Business or related field required.  

• Minimum of three (3) years of restaurant or related hospitality experience required. Bar experience is strongly preferred. 

• Minimum of three (3) years of supervisory experience required. 

• Related, relevant, and/or direct experience may be considered in lieu of the minimum educational requirements indicated above. 

• Proficiency in Microsoft Office (Word, Excel, and Outlook) preferred. 

• Must possess strong leadership and people management skills with the ability to successfully collaborate with and motivate others.  

• Must be able to communicate change effectively, overcome resistance and build commitment. 

• Must be able to delegate, multi-task, lead, and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.  

• Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.   

• Must be personable and professional, capable of using caution and discretion in communication. 

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. 

• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.  

• Must obtain and maintain current Responsible Beverage Service certification. 

• Must obtain and maintain ServSafe certification within 90 days of employment.  

San Manuel will make reasonable accommodations in compliance with applicable law.