Position Summary

The Amphitheater Concert Usher assists guests to their assigned/ticketed seat and communicates information regarding the layout of the amphitheater such as: limited mobility access, exits, concessions, merchandise booth, restrooms, etc.  Ushers also ensure that aisles, walkways and seating areas are clean, clear and safe.  Additionally, ushers will partner with Security as needed regarding the reporting of disorderly patrons.  From time to time, ushers may be asked to assist in scanning tickets at the entrance to the venue.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Has knowledge of assigned area in amphitheater and assists guests with excellent customer service.
2. Shows guest to their ticket assigned seat
3. Provides amphitheater information as requested to guests
4. Identifies and reports unruly guests to security
5. Identifies and reports guests violating venue rules to security.
6. May be asked to verify and scan tickets as patrons enter venue.
7. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 
8. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to follow instructions.
2. Strong commitment to the organization.
3. Excellent guest service skills.
4. Excellent communication skills.
5. Knowledge of alcohol awareness. 
6. Ability to perform assigned work duties in an interruptive environment under frequent time pressure

   Education And Experience  

Preferred

1. High School Diploma or GED certification.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

                       Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                               Description

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

1. Work is performed indoors and outdoors.  Outdoor work is subject to temperature extremes and inclement weather conditions.
2. Work hours subject to change with overtime work required. 
3. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
4. Duties may involve walking, standing for long periods of time, sitting and crouching.
5. Must be able to climb stairs.
6. Specific required movements include the following:
7. Trunk-bend, twist, rotate, push, pull, and carry
8. Arms-reach, carry, push, pull, lift, twist, and rotate
9. Legs-lift, push, pull, twist, and rotate
10. Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
11. Able to lift 30+ pounds

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.