Summary

Greet assist guests with baggage while checking in/out of the Hotel. Provide ongoing services to guests as requested. To ensure provide a safe healthy environment for both our guests fellow colleagues. The Bell Person provides support, knowledge, and assistance as needed in all areas of customer service.

Essential Duties And Responsibilities Include

• Assist with all aspects of guest services and present a positive impression of the establishment.
• Provide information and service to guest and in the absence of a concierge.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• Communicate information between shifts to ensure job thoroughness to meet department objectives.
• Assist in the training of new Bellman and job duties and procedures.
• Receive and store guest luggage in an orderly manner.
• Able to use electronic communication devices.
• Respect and protect guest privacy.
• Maintain the upkeep of equipment.
• Must be able to multitask.
• May be required work overtime.

This position is not limited to those duties listed in the job description.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

• Must be at least 18 years of age.
• Must be fluent in English with regard to oral and written communication.
• Comfortable in customer service and multi-tasking is extremely important in this position.
• Employee must occasionally lift and/or move up to 45 pounds.

The Following Competencies Are Required

• Education – High School diploma or general education degree (GED) is required; or one to three years’ related experience and/or training; or equivalent combination of education and experience.
• Qualifications - To perform this job successfully, The Bellperson must be able to perform each individual job duty satisfactorily.
• Customer Service – Fantasy Springs Resort Casino is an organization in the hospitality industry. As such, the ability to conduct business in a positive and friendly manner – both with guests and staff and within negative situations – is a requirement of the position.
• Communication – The Bellperson must be competent in oral and written communication and reading comprehension using the English language; bi-lingual ability in Spanish is a plus.
• Task management– Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
• Computer Skills – Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
• Ethics– The Bellperson must honor all applicable laws regarding discrimination prohibitions, such as but not limited to discrimination based on race, gender, sexual preference, age, nationality and creed.
• Organizational Support– Follows policies and procedures of the organization. Performs job functions in a manner consistent with organizations goals and values.
• Dependability – Follows instructions, responds to management direction. May be required to work overtime as needed. Arrives at work and appointments consistently and on time. Ensures work responsibilities are covered when absent.
• Health and Hygiene– Must be dressed in the appropriate uniform. Hair presented in a professional manner and free of any unpleasant odors.

Physical Demands

• The Bellperson is frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear.
• Employee may be required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.
• Employee must occasionally lift and/or move up to 45 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Employees will work in the public area. Employees may encounter some second-hand smoke from the hotel smoking floors and/or casino floor.  

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits, you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.