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Hostess - JOY Restaurant

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The Joy Hostess/Host will serve as a personal representative of the restaurant. They are in charge of making reservations, seating guests and making sure that they enjoy their meal. The Joy Hostess/Host is expected to smile, to give guests a good impression of the restaurant by greeting them in a warm, friendly manner. If guests have to wait to be seated, the Hostess/Host will make them comfortable while they wait, be a positive team player, adhere to company policies and gaming regulations.

Essential Duties And Responsibilities Include

  • Engages in conversations, uses the 10/5 rule, uses the guests name at least twice during the transaction, and able to resolve service issues in accordance to casino regulations.
  • Must provide fast, friendly and efficient customer service.
  • Able to answer the phone with proper etiquette and take reservations following restaurant policies.
  • Able to coordinate, rotate, document restaurant seating accordingly, and walk guests to tables suitable for their needs.
  • Provide guests with menus, fold out their napkin, and hand them their menu.
  • Provide guests with additional information. For example, special or soup of the day, etc.
  • Able to inspect dining and serving areas to ensure cleanliness and proper setup.
  • Must maintain a clean, neat, and organized work area including wiping down menus.
  • Approach guests to ensure satisfaction with food and service, and to respond to complaints.
  • Be aware and promote all casino/resort special events days and times.
  • Able to assist wait staff and bus persons by refilling glasses, coffee cups, pre-setting and bussing tables as necessary.
  • Able to complete all required closing job duties at the end of shift.
  • Thanks the guest for their business and welcomes them back as they leave.
  • Recognizes VIPs, Diamond and Emerald players and relays that information to the assigned server.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

  • Must be 18 years of age.
  • High school diploma or GED equivalent.
  • Minimum of 1 year customer service experience preferred.
  • Read, write, understand and speak Englishfluently. Bilingual in English, Mandarin or Cantonese preferred.
  • Excellent customer service/communication skills.
  • Must be physically mobile with reasonable accommodation.
  • Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
  • Able to tolerate second-hand smoke, noise, bright lights.
  • Able to work at a fast pace in an often crowded/noisy environment.
  • Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards.

Work Environment

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their U.S. work authorization during the employment verfication process.

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Fantasy Springs Resort Casino

84-245 Indio Springs Parkway

Indio, CA 92203

Casino Resort

Fantasy Springs Resort Casino

About Fantasy Springs Resort Casino

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Cahuilla Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description

Casino:

  • 100,000-square foot casino floor
  • 1,800 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play

Hotel:

  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

Dining/Nightlife:

  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage features live concerts seasonally 
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar
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