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Drop & Count Supervisor

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The Supervisor, Drop & Count, under the supervision of the Assistant Manager, Drop & Count, is responsible for overseeing the count room and drop team in planning, controlling, and supervising activities. They ensure proper preparation of daily reconciliation paperwork for various counts, posting information to the online accounting system, completing reports, and investigating discrepancies. The supervisor must also adhere to the Gaming Commission's Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR) by studying standards, enforcing adherence, and advising management on necessary actions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Responsible for overseeing the accurate preparing and processing of high-volume gaming machine currency and tickets, Table Games chips, currency and coupons, CDU currency and tickets, and ATM currency; Ensures that staff remains in compliance with operational procedures, processes and regulations including safeguarding company assets and prepares all necessary paperwork to support and reconcile all money and vouchers collected and counted.  2.    Responsible for overseeing the Slot Drop processes and ensures that all Hot and Cold boxes are accounted for and secure; Investigates and documents all hot and cold box discrepancies and reports all findings to Drop & Count Management.3.    Inputs soft count and other financial data into an assigned computer system; maintains all automated records; ensures accuracy of input data. Investigates and documents all count variances and posts all necessary reports; Maintains records and logs related to the soft count drops, money totals, discrepancies, daily activities and assigned duties; Operates currency counters and associated computers and software; Confirms that all necessary forms of documentation for Drop & Counts are completed for submission to Casino Accounting, Table Games and the Cage Operations Department. Ensures the delivery of Drop & Count documentation to the revenue audit assistants.4.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. 

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Bachelor’s degree in Accounting or Business Administration required.

  • Minimum one (1) year experience of working with high volumes of cash or equivalent required.

  • Minimum two (2) years of supervisory experience is preferred.

  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

  • Proficiency in Microsoft Excel preferred

  • Requires eye and hand coordination and manual dexterity; requires the ability to distinguish letters, numbers and symbols; requires the use of a computer, currency counter, calculator, copier and telephone

  • Must maintain high confidentiality

  • Working knowledge of the Gaming Industry and the legal regulations governing gaming preferred

  • Ability to work efficiently, independently, and cohesively, consistently producing quality results

  • Ability to multi-task and work will in a fast paced, team-oriented environment

  • Ability to communicate clearly and effectively, both in spoken and written form

  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience

  • Must be able to work varied shifts, including nights, weekends and holidays

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

  • Select One of the Following:

    • ☐ Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

    • ☐ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

    • ☒ No Driving Responsibilities: Role does not require a driver’s license or insurance.

San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard

Highland, CA 92346

Casino & Hotel

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.

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