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empleadores de Juegos de Azar-Hospitalidad/Tecnología

Service Specialist (Facilities)

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Under the direction of the Service Supervisor, the Service Specialist is responsible for updating, maintaining, reporting, and analyzing the use of the Facilities Department service orders, projects, compliance, and procedures. The main responsibility of the Service Specialist is to provide up to date information to department management on all projects, service order analysis, and department compliance to ensure the department is compliant with all policies and procedures. The Service Specialist also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

Essential Duties & Responsibilities

1. Creates project timelines to include assignments, deadlines, and tasks, ensuring timely completion of all department projects. Reports on project status with project owners and provides status reports to department management. Assist department management with project completion to include completion of tasks, placing orders, and facilitating meetings. Prepare reports for the analysis of department performance and productivity by processing weekly reports, report subscriptions, repair costs, error rates, and special reports as requested for the full analysis of the program.

2. Stay current with all departmental and compliance policies and procedures. Collaborates with department management to create standard operating guidelines and processes to ensure department compliance. Conducts audits to ensure team member compliance on all policies and procedures.

3. Maintains data within the service order program, to include the updating of team members, equipment, areas, issues, preventative maintenance intervals, and recurring service orders. Conducts daily audits to ensure that service orders are properly closed/completed and adequate reports on deferred and rescheduled service orders. Reviews checklist results and reports to provide department management with data analysis on trends and opportunities for improvement.

4. Maintains online service order request form to ensure it is continuously updated and functioning properly.

5. Conducts service order program training for new team members, supervisor training, mobile device training, and creates job aids to assist with training.

6. Coordinates with purchasing agent for supplies required for completion of pending service orders and projects. 

7. Serve as a liaison between the Facilities Department, IT department, and program software support for desktop software updates, software issues, mobile devices, software licenses, and service order program. Communicates with team members outside of the department to request additional information, schedule appointments to complete work orders, and to follow up on completed service orders.

8. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • Associate’s degree in Business Administration and/or related field required.
  • Minimum of one (1) year service order or dispatch/call center experience required.
  • Minimum of three (3) years Facilities department experience required.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Project management experience preferred.
  • Proficient in Microsoft Office (e.g., formatting Word documents, creating Excel spreadsheets).
  • Experience using Smartsheet and HotSOS programs preferred.
  • Strong communication skills, both written and verbal.
  • Detail-oriented with the ability to multi-task and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Ability to communicate change effectively, overcome resistance, and build commitment.
  • Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
  • Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations. 
  • Must be personable and professional, capable of using caution and discretion in communication.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard

Highland, CA 92346

Casino & Hotel

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.

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