Under the direction of the Service Supervisor, the Service Specialist is responsible for updating, maintaining, reporting, and analyzing the use of the Facilities Department service orders, projects, compliance, and procedures. The main responsibility of the Service Specialist is to provide up to date information to department management on all projects, service order analysis, and department compliance to ensure the department is compliant with all policies and procedures. The Service Specialist also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

Essential Duties & Responsibilities

1. Creates project timelines to include assignments, deadlines, and tasks, ensuring timely completion of all department projects. Reports on project status with project owners and provides status reports to department management. Assist department management with project completion to include completion of tasks, placing orders, and facilitating meetings. Prepare reports for the analysis of department performance and productivity by processing weekly reports, report subscriptions, repair costs, error rates, and special reports as requested for the full analysis of the program.

2. Stay current with all departmental and compliance policies and procedures. Collaborates with department management to create standard operating guidelines and processes to ensure department compliance. Conducts audits to ensure team member compliance on all policies and procedures.

3. Maintains data within the service order program, to include the updating of team members, equipment, areas, issues, preventative maintenance intervals, and recurring service orders. Conducts daily audits to ensure that service orders are properly closed/completed and adequate reports on deferred and rescheduled service orders. Reviews checklist results and reports to provide department management with data analysis on trends and opportunities for improvement.

4. Maintains online service order request form to ensure it is continuously updated and functioning properly.

5. Conducts service order program training for new team members, supervisor training, mobile device training, and creates job aids to assist with training.

6. Coordinates with purchasing agent for supplies required for completion of pending service orders and projects. 

7. Serve as a liaison between the Facilities Department, IT department, and program software support for desktop software updates, software issues, mobile devices, software licenses, and service order program. Communicates with team members outside of the department to request additional information, schedule appointments to complete work orders, and to follow up on completed service orders.

8. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Associate’s degree in Business Administration and/or related field required.
• Minimum of one (1) year service order or dispatch/call center experience required.
• Minimum of three (3) years Facilities department experience required.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Project management experience preferred.
• Proficient in Microsoft Office (e.g., formatting Word documents, creating Excel spreadsheets).
• Experience using Smartsheet and HotSOS programs preferred.
• Strong communication skills, both written and verbal.
• Detail-oriented with the ability to multi-task and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to communicate change effectively, overcome resistance, and build commitment.
• Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
• Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations. 
• Must be personable and professional, capable of using caution and discretion in communication.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!