Position Summary

The Restaurant Manager is responsible for the daily operations to include including, staffing, new hire and continuous improvement training, scheduling, forecasting/budgeting and cost controls.  The Manager will provide daily leadership within the operation in setting a strategic vision, establishing goals and objectives that enhance the guest experience and achieving growth in revenues.  The Manager provides leadership and supervision to restaurant employees to ensure guest expectations are exceeded.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

Guest Service:

1. Ensures team members are cross-trained to meet business needs.
2. Visits guests daily to ensure service and food quality meet the expectations of guests.
3. Assures all restaurant service employees provide every guest with friendly courteous and timely service at all times.
4. Responsible for selecting, orientating, training and evaluating service employees.
5. Addressing guest and service employee complaints and resolving problems in a timely manner.
6. Maintain effective communication and feedback with departmental service staff as well as the kitchen staff.
7. Ensures the daily facilitation by shift of stand-up meetings to consistently communicate property information with check points established to confirm understanding.

Culinary:

1. Develops new menu items and works with Marketing to promote those items.
2. Responsible for ensuring that all food product served in the outlets under his/her supervision is prepared in accordance with our established food specifications and standardized recipes and meets our high-quality standards.
3. Ensures kitchen and personnel are in compliance with Health and Safety Regulations.
4. Controls walk-in boxes and food product storage areas.
5. Ensures that proper rotation procedures are followed.
6. Ensures proper temperature requirements are maintained.
7. Responsible for maintaining all restaurant areas for safety, cleanliness, sanitation and maintenance standards.

Administrative:

1. Financial accountability for the outlet by monitoring budgets and sales goals related to revenue and service labor costs.
2. Updates SWS systems with new product information and ordering information.
3. Responsible for the control and re-ordering of supplies as needed and within allocated budget.
4. Pre-plans and recommends the ordering of equipment.
5. Timely completion of computer assisted training as required.
6. Ensures employee Performance Appraisals and performance documentation are done on a timely basis for 90 day and annual evaluations.

 Additional Responsibilities

1. Performs other job-related duties as assigned.
2. Creates an environment of teamwork through strong communication, mentoring, and providing guidance, support, and appreciation for team members contributions.
3. Nurtures an exceptional team environment, developing a positive work culture and creating a well-informed, collaborative, and enthusiastic team.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Knowledge of operating a successful food and beverage operation.
2. Strong Interpersonal/Leadership Skills, professional caring approach towards employees.
3. Knowledge and experience in budgeting and business planning.
4. Must have excellent organizational skills.
5. Must have excellent verbal and written communication skills.
6. Excellent guest service skills.
7. Ability to manage multiple tasks simultaneously.
8. Ability to motivate and lead the restaurant team.
9. Knowledge of safe food handling and sanitation standards.
10. Knowledge of restaurant front and back of the house operations.
11. Knowledge of cost control procedures.
12. Knowledge of financial and administrative

   Education And Experience  

Required

1. High School Diploma, GED certification or equivalent.
2. Four (4) years food and beverage experience.
3. Two (2) years in a fine dining restaurant with a full bar and wine list, and three (3) years food and beverage supervisory experience.
4. Must be at least 21 years of age.

Preferred

A degree in Hotel, Restaurant or related field of Management.

License/Certifications/Registrations

1. Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.
2. Must successfully complete the New Mexico Food Handlers course within 30 days of hire date.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

1. Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
2. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.