Position Summary

Reviews, analyzes and evaluates casino systems and user needs.  Provides gaming systems assistance to users.  Assists and follows the directions of the Gaming System Analyst II.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Ensures 100% of the Slot Maintenance Records have the correct and complete manufacturer PAR sheet on file.
2. Ensures that 100% of the manufacturer PAR Sheet data is entered into the slot data system for all Slot Maintenance Records.
3. Ensures that the tracking of support calls to vendors is properly documented and communicated within 2 days of the initial support call.  Tracks 100% of all problem resolutions and acts as a liaison between our users and the vendor.
4. Maintains inventory of all Gaming System end user parts and components and maintains appropriate inventory levels.
5. Produces all Monthly and Quarterly reports according to NIGC standards and Sandia Resort & Casino Internal Controls and Standard Operating Procedures.
6. Ensures that all gaming interfaces are restarted and operational at all times of the gaming day.
7. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. Performs other duties as requested.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to plan, implement, test, and troubleshoot system software. Ability to install, test, and maintain operating software and hardware.
2. Ability to determine computer problems and to coordinate hardware and/or software solutions.
3. Ability to document work in progress.
4. Knowledge of current technological developments/trends in area of expertise.
5. Ability to investigate and analyze information and to draw conclusions.
6. Ability to write technical instructions in the use of programs and/or program modifications.
7. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
8. Knowledge of computer security procedures and protocol.
9. Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
10. Must have excellent customer service skills.
11. Must have excellent written and verbal communication skills.
12. Ability to work independently, manage projects, install, configure, upgrade, maintain, monitor system performance, network resources and provide guidance to team members and gaming systems.
13. Must have knowledge of Casino operations and related systems.
14. Working knowledge of the following areas preferred:  Bingo, Keno, and Poker.
15. Ability to create reports and maintains files.
16. Knowledge of operation of slot data systems.
17. Working knowledge of the following applications: Windows Server, Microsoft Office, Active Directory and other casino software solutions.
18. Ability to follow instructions.
19. Ability to work well with others.

   Education And Experience 

Required

1. Associates Degree in Information Systems, CIS (Computer Information Systems), Computer Science, Information Technology (IT) or related field.
2. One (1) year administrative experience of a slot data system.
3. One (1) year experience related to slots and table games systems. 
4. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

                      Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                             Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Work is performed indoors.
2. Work is in a 24x7 on-call environment.
3. Work hours subject to change with overtime work required.
4. Must be able to work long hours under stressful conditions.
5. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
6. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
7. Duties may involve walking, standing for long periods of time, sitting and crouching.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.