Position Summary

Reviews, analyzes, and evaluates casino systems to support the needs of the organization.  Provides application support to all casino gaming systems.  Formulates systems to parallel casino operations.  Writes detailed descriptions of user needs, casino program functions, and steps required to modify casino application systems.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Develops documentation for administration policies and standard operating procedures for gaming application systems.
2. Establishes and implements gaming system policies, procedures, and standards and ensure their compliance.
3. Determines the root cause of problems whether it is a systems or applications problem. Serves as a liaison between casino and the vendor.
4. Maintains proficiency in field of expertise by remaining knowledgeable and current with gaming application hardware and software.
5. Plans, coordinates, and manages gaming application system upgrades and system related projects.
6. Coordinates gaming system training for casino employees.
7. Monitors the slot gaming system to ensure revisions, and changes are in compliance with system of internal controls and current gaming regulations.
8. Maintains gaming systems security by ensuring procedures are implemented and enforced.
9. Serves as primary Key Operator for Information Technology (IT) department and coordinates regularly scheduled Gaming System Key Operator meetings.
10. Reviews for accuracy all reports created by the Gaming System Analyst I.
11. Reviews for accuracy of all data entry by the Gaming System Analyst I.
12. Ensures 100% accuracy of Slot Machine Records (SMR) and adheres to the SMR internal control.
13. Ensures that all gaming related systems and applications are available when required and takes proactive steps to achieve 100% uptime.
14. Ensures that System Analyst I evaluations are completed properly and adhere to all HR processing deadlines.
15. Completes all required internal management training courses offered by the HR department.
16. Will annually review gaming application and system security with management and revise systems security as necessary.
17. Will adhere to all Information Technology (IT) Internal Controls and Standard Operating procedures.
18. Conducts regularly scheduled department stand ups.

1. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. Performs other duties as requested.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Must have knowledge of Casino operations and related systems.
2. Knowledge of operation of slot data systems.
3. Must possess excellent troubleshooting skills.
4. Ability to resolve issues that impact casino systems.
5. Ability to communicate with management effectively.
6. Must possess strong customer service skills.
7. Must have excellent written and verbal communication skills.
8. Ability to work independently, manage projects, install, configure, upgrade, maintain, and monitor system performance, network resources.
9. Ability to provide guidance to team members to test and evaluate gaming systems.
10. Ability to create reports and maintains files.
11. Working knowledge of the following applications: Windows Server, Microsoft Office, Active Directory and other casino systems.
12. Working knowledge of Slots, Bingo, Table Games, Poker and Keno.
13. Ability to work well with others.

   Education And Experience 

Required

1. Bachelor’s Degree in Computer Science, CIS, Information Technology (IT) or related field
2. Two (2) years of administration experience of a slot data system, including one (1) years’ experience coordinating and managing projects for a slot data system. 
3. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

                     Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                             Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Work is performed indoors.
2. Must be willing to work in a 24x7 environment and be part of an on-call rotation.
3. Work hours subject to change with overtime work required.
4. Must be able to work long hours under stressful conditions.
5. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
6. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
7. Duties may involve walking, standing for long periods of time, sitting and crouching.