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Senior Manager, Food and Beverage

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Reporting to the Director of Food & Beverage, the Senior Manager of Food & Beverage is responsible for the overall operation and success of the restaurant(s), bar(s), and various venue(s) aspects of the Food & Beverage Department. The Senior Manager of Food & Beverage works with the Director of Food and Beverage to develop strategic leadership, guidance, and direction on food and beverage concepts, initiatives and operational decisions that are they then work with their leadership team to implement and execute which directly result in year over year improvements. The Senior Manager is responsible for the management, training, employee engagement, and overall direction of the department staff and their day-to-day responsibilities. Additionally, the Senior Manager will assist the Director(s) of Food and Beverage to partner closely with the various leadership in and out of the division to ensure an optimal, best in class guest service experience while safeguarding company assets and upholding the highest of food and beverage integrity.

Essential Duties & Responsibilities

1. Manages the day-to-day operations and responsibilities for their areas to ensure that our Yaamava’ Resort & Casino brand standards are being upheld and executed. Develops business plans that improve the quality of service and guest experience. Continuously evaluates department operations and performance to identify strategies to increase revenue, profitability, and guest satisfaction. 

2. Creates succession plans to mentor team members for leadership roles and support employee engagement through involvement of the daily venue/beverage operations.  

Develops training programs and monitors results through evaluation, inspection, and analysis. Reports on current staffing levels, needs, forecasting, and overall labor management best practices. 

3. Manages the fiscal budget, KPI’s yield management of restaurant inventory, operations of assigned departments and marketing strategies to produce both short-term and long-term profitability based on department specific annual strategic planning. Ensure that the department is managing revenue, labor, COGs, OOE, and net income on daily basis on the budget, forecast, and strategic plan. Is able to thoroughly and accurately report on daily, weekly, monthly, quarterly, and annual performance(s) of revenue, COGs, labor, OOE, and net income. 

 4. Ensures effective structures, processes, positions, and performance management systems are in place for restaurant, beverage, and catering operations.  Ensures proper health and safety measures and food quality assurance standards are in place and met at all times. 

5. Maintains occupational knowledge and skills pertaining to all food items and alcoholic beverages by conducting research and attending seminars, educational workshops, classes and conferences.  Drives results through staff professional development and appropriate training programs that monitor results through evaluation, inspection, and analysis.    

 6. Identifies and implements new trends for operations, assists in the development of menus, and provides sound decision making in handling difficult business situations.  Advises in department-related issues, such as the planning of special promotions and events, and provides the necessary expertise to ensure the successful implementation of plans. 

7. Performs other duties as assigned to support the efficient operation of the department. 

Supervisory Responsibilities

Directs and supervises management, individual contributors, and front-line employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Education/Experience/Qualifications 

  • Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or related field required.  

  • Master’s Degree in Hotel/Restaurant Management, Business Administration, or related field preferred.  

  • Minimum three (3) years of Food & Beverage experience in the casino, restaurant, bar, and/or hotel industry required. 

  • Minimum five (5) years of progressive supervisory and managerial experience, including directing, leading, and coaching others to exceed organizational standards required. 

  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

  • Must possess advanced service/food/liquor/beer/wine product and mixology knowledge. 

  • Ability to prepare, understand, present, and analyze business strategies; advanced proficiency in budgeting, P&L, and business planning is mandatory. 

  • Intermediate proficiency in Microsoft Outlook, Word, Excel and PowerPoint. 

  • Proven managerial problem-solving critical thinking skills with the ability to exercise independent judgment. 

  • Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results. 

  • Must possess demonstrated leadership ability and organizational and strategic agility. 

  • Demonstrated ability for people development by mentoring, motivating, coaching, consistently providing feedback, and holding them accountable. 

  • Requires experience across a broad spectrum of food & beverage quality and price points (i.e. fine dining, casual dining, buffet, quick eats, bars, high-end beverage service, etc.). 

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license. 

  • Must possess a current and valid SERV Safe         certificate or be able to obtain before commencing employment.  

  • Must possess a current and valid RBS certificate or be able to obtain before commencing employment. 

  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier. 

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard

Highland, CA 92346

Casino & Hotel

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.

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