ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintains positive and effective relationships with Tribal leaders, department heads, outside agencies, and the Tribal community at large.2. Provide Tribal Citizens services and support, (i.e. making calls, answering outreach calls to coordinate resources, triaging care, and being available via on-call rotation). Aside from an on-call rotation, occasionally there will be triage calls outside of regular business hours that oftentimes require immediate attention.  Flexibility is important as this role directly serves and supports Tribal Citizens.3. Provides clinical assessment, case planning and resource linkage based on mental health, substance use and/or wellness needs.4. Responsible for data collection, case notes and communicating regularly to his/her direct manager. Consistent with the enterprise’s values, mission, vision, offers general guidance, advocacy and well-documented referrals to effective services and programs that address the physical, mental and psychosocial needs of the community.5. Secures relevant community needs and programming.  Implements innovative prevention programs, restorative justice programs, culturally informed mental health services, etc. as a resource to the Tribal Community.  Researches and secures a vast network of reputable and vetted service providers from the public and private sectors.  Follows-up to ensure that services provided are appropriate and timely.6. Ensures consistent application of all legal and regulatory requirements and complies with relevant laws and regulations, including, confidentiality via HIPAA and FERPA compliance, Tribal Citizen in-take, referrals, progress monitoring and assessment. In addition, there are minor administrative tasks as it relates to regulatory requirements and providing the best service standards.  7. Responsible for making home and/or institution visits in case management, as required.8. Coordinates with the Tribal Health Care Insurance administrator and providers, as needed.9. Partners with and serves as a resource to the Tribal Court in the development and administration of Tribal laws related to a range of issues (i.e. family related matters).  (5%)10. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

•    Master's degree in Human Services, Social Services, Behavioral Health or related field from an accredited university is required.  •    Minimum four (4) years related experience and/or training is required.•    Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

•    Highly developed communication skills and maturity.  •    Must demonstrate sensitivity to Tribal history, lifestyle and culture to earn and retain the trust of the Tribal community.•    Demonstrate knowledge of the Code of Ethics of the National Association affiliated to their license/ credentials. •    Experience within the continuum of health and wellness (i.e. prevention early intervention- urgent care) in a medical office setting:

• Working from a therapeutic modality that is culturally informed.
• Displays excellent customer service and can resolve matters quickly.
• Possesses strong operational leadership experience.
• Able to work collaboratively and build strong working relationships with key stakeholders.
• Monitor and case manage patient care and patient experience as needed.
• Arrange informational materials for patients and Tribal Community.
• Ensure adherence to healthcare laws, rules and regulations (i.e. HIPPA).
• Maintains strict confidentiality.
• Develop and provide training for stakeholders. 
• Promote healthy living (i.e. create/ provide education to the community, prepare workshops and trainings and create and organize activities to support health and wellness.
• Follow up on patients throughout their care.

•    Experience and comfortable working with a diverse population: (i.e. youth (ages 0-18), young adults, adults, and elders).•    Ability to provide referrals to community resources and follow-up on progress.•    Experience working with individuals with a range of social/ emotional needs required. •    This position requires an individual that is familiar with community mental health work and can create unique, fun, relevant and engaging opportunities for the community to learn about health, behavioral health and wellness.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

•    At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.•    Licensed Marriage and Family Therapist, Licensed Clinical Social Worker, Clinical Psychologist or Registered Nurse is required.•    Select One of the Following: o    Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required. 

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.•    Primary work environment is in a climate-controlled office setting.•    Work requires travel to attend meetings, trade shows, and conferences.•    Incumbents may be required to work evening, weekend and holiday shifts.•    Must be able to work in a fast-paced, high-demand environment.•    Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.•    Sedentary work: involves sitting most of the time. Constantly operates a computer and otheroffice productivity machinery, such as a calculator, copy machine, and computer printer.•    Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.•    Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.•    Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.•    Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.•    Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.•    Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.•    The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.