Under the direction of the Supervisor - Gaming Technical, the Compliance Technician I effectively troubleshoots and repairs issues to support game integrity, while helping coordinate regulatory actions and participating in technical projects.Under the direction of the Gaming Technical Supervisor, the Gaming Compliance Technician I (“Technician”) is responsible for regulating all gaming devices (Class II and Class III) within the SMTGC’s jurisdiction, including slot machines, gaming peripherals, shuffling devices, electronic table games devices, cash dispensing units, server based games and gaming systems. The Technician performs jackpot verifications, technical assessments, logic access and software inventory. The position is also responsible for monitoring the gaming floor, which includes certifying gaming devices, performing technical analysis and taking regulatory action as necessary to maintain compliance with strong regulatory controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Applying technical knowledge to protect game integrity by troubleshooting, diagnosing, repairing, and effectively resolving technical issues by investigating technical anomalies, malfunctions, and disputes with gaming technology. Gathering critical evidence and information pertaining to the technical issues, then escalating per policy to uphold the utmost integrity of gaming technology when required2.    Safeguard game integrity by enforcing regulations addressing technical issues and corrective actions to maintain compliance. If the integrity of the gaming technology is determined to be compromised the Technician has the authority shut down and remove a game from the floor and inform Gaming Commission Leadership by including records and recommendations of regulatory action correspondence related to the outcome.3.    Conduct root cause and regulatory analysis of gaming technology using historical data, hardware/software specifications, and behaviors. Accurately determine the root cause, implement solutions, and document findings for a comprehensive analysis record4.    Gathers information regarding investigations or errors with a gaming machine. This can be through identifying patterns within the game that is causing issues, errors, anomalies and following up with appropriate vendors to determine if faults are with components to the game or if the machine is just faulty.5.    Performs other duties as assigned to support the efficient operation of the Department

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is required.

• Bachelor's Degree in Information Technology (IT) or Engineering preferred.

• Minimum of two (2) year of experience in Technology or Engineering is required, preferably in the Gaming industry or Regulatory/Compliance.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Knowledgeable in electronics, mechanics electronics, data communications, or related areas of expertise.

• Must be computer literate and have documented technical experience.

• Knowledge and understanding of AC/DC fundamentals.

• Ability to learn, retain, interpret, and apply Technical Standards and tribal, State, and Federal Laws.

• Basic proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.

• Proficiency in internet research is mandatory.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following:  

  • ​​☒​ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles. 

• A+ or N+ certification preferred.

San Manuel will make reasonable accommodations in compliance with applicable law.

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