Position Summary

Responsible for providing exceptional service to guests, in multiple bars and restaurants. Primary duty will be to take and deliver drink and food orders efficiently, ensuring guest satisfaction and in adherence to all applicable regulations and guidelines with alcohol services.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Greets guests with a friendly and welcoming demeanor, providing a positive first impression.
2. Takes and accurately records drink orders into the Point-Of-Sale (POS) system, ensuring attention to detail and accuracy.  Avoidance of any verbal orders.
3. Maintains a professional and approachable attitude, engaging with guests to enhance their experience.
4. Monitors and intervenes service to guests who appear intoxicated according to guidelines, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests.
5. Sets up the cocktail area at beginning of shift to include but not limited to; reorganizing furniture in assigned venue, placing table tents, and slicing fruit used for garnish.  Breaks down the cocktail area at closing to include but not limited to; removal of empty cups and trash, remove table tents, and wiping down furniture in assigned venue.
6. Participates in daily stand-up meetings to ensure property communications are understood.
7. Timely completion of computer assisted training as required.
8. Collects orders from bartender, adds appropriate garnish, places on tray, and serves to guests with cocktail napkins.
9. Supports a positive and inclusive work environment by fostering teamwork, respect and open communication.
10. Collaborates effectively with bartenders, servers, hosts, and other team members to ensure seamless service and guest satisfaction.
11. Maintains knowledge of all in-house services as well as local information and be able to assist guests when solicited.
12. Responsible for maintenance of tables regarding the ongoing removal of empty glassware during service and the complete clearing of tables after guests have departed.
13. Identifies opportunities to upsell premium or specialty beverages, promoting additional menu items and special promotions, utilizes suggestive selling techniques.
14. Utilizes guest’s name when known, at the time that the tendered bill is presented and offers a fond farewell.
15. Always adheres to the property standards on uniform appearance.
16. Maintains awareness of and complies with health and safety guidelines, including proper sanitation and hygiene practices.
17. Processes guest payments accurately and efficiently, including cash and credit card payments.
18. Completes all opening and closing side work as assigned per each shift.
19. Ensures responsible alcohol service requirements are upheld by oneself as well as co-workers to include checking all patrons for valid identification and refusing service to patrons who are showing signs of intoxication.
20. Serves food items as required by venue. 
21. Operates POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charges, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
22. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Strong understanding of beverage offerings, including cocktails, spirits, wines, and beers.
2. Customer focused approach, anticipating and fulfilling guest needs to enhance their experience.
3. Knowledge of local regulations and laws governing alcohol service, including age restriction and responsible serving practices.
4. Knowledge of brands, prices, and garnishes.
5. Knowledgeable of basic sanitation in accordance with Indian Health Services requirements.
6. Ability to multitask, manage multiple orders at once, and give excellent customer service in a fast-paced environment.
7. Ability to understand and accurately relay guest orders via Point-of-sale system.
8. Excellent communication skills to engage effectively and professionally with guests and team members.
9. Proficiency in cash handling and processing transactions accurately and efficiently.
10. Knowledge of bar and restaurant operations.
11. Interpersonal Skills – Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations; may deal with people who are difficult, hostile, or distressed. 
12. Experience with Point-Of-Sale systems.
13. Detail oriented with strong customer service focus.
14. Ability to follow written and oral directions given by leadership.
15. Ability to maintain a safe work environment for oneself and others.
16. Maintains the highest standard of personal hygiene.
17. Ability to work harmoniously and professionally with co-workers and supervisors.

   Education And Experience  

Required

1. One (1) year serving experience in an establishment that serves beer, wine, and spirits.
2. Must be at least 21 years of age.
3. High School Diploma, GED certification or equivalent.

Preferre

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must obtain and maintain a New Mexico Alcohol Server’s License upon hire.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
2. Work hours subject to change.  Must be available to work required schedule which may include days, nights, weekends, holidays, split shifts, and overtime as needed.
3. Subject to hazards which may cause personal bodily harm; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
5. Duties may involve walking, standing for long periods of time, sitting and crouching.
6. Must be able to lift at least 25 lbs.
7. Specific required movements include the following:
   1. Trunk- bend, twist, rotate, push, pull, carry.
   2. Arms – reach, carry, lift, twist, and rotate.
   3. Legs – lift, push, pull, twist, and rotate.
   4. Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.