Position Summary

The Public Area Supervisor is assigned various cleaning assignments whilst providing supervisory support to the Public Area Manager. These assignments include maintaining the cleanliness of the casino, resort and related facility areas.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Performs orientation and training of new Public Areas employees. Makes sure that all new employees engage with Resort and Casino guests in a friendly and courteous manner and adheres to the Public Areas Service Standards and operating procedures.
2. Supervises and evaluates the work assigned to Public Areas personnel.
3. Oversees cleaning of casino floor, slot machines, resort public areas and other furnishings.
4. In collaboration with the Public Areas Manager, prepares the weekly schedule including any special project schedules.
5. Provides assistance with employee performance evaluations.
6. Performs and processes employee disciplinary action reports and provides feedback to the Manager.
7. Monitors Public Areas employee timecards for accuracy and provides appropriate approvals.
8. Monitors and maintains proper inventory levels and will order cleaning supplies as required. Responsible that all cleaning equipment is maintained in proper working order and is stored after use.
9. Prepares and maintains files, records, reports, and related documents in support of departmental activities.
10. Under an emergency evacuation and fire, performs emergency mechanical shutdowns, such as turning off/on electric power and gas.
11. Completes daily inspections of all casino and resort restrooms that fall in the scope of cleaning for Public Areas.
12.  Is responsible for submitting all maintenance issues into the EAM system on the cell phone or desk top version.  And following up with Facilities to ensure work has been completed satisfactorily.  
13. Must attend all required departmental training to include but not limited to; bio clean-up, carpet shampooing, administering First Aid and chemical safety.
14. Is primarily responsible for ensuring that all Public Areas personnel complete all mandatory and required departmental training.
15. Ensures all keys are issued and signed out and returned by the end of shift.
16. Will complete any project issued to them by their Public Areas Manager or Director of Housekeeping Services.
17. Responsible for ensuring department vehicles are being properly maintained in good working order.
18. Is responsible for ensuring that their assigned staff are always trained and providing proper customer service. 
19. Ensures that all damaged equipment is properly tagged with a repair tag and that the Public Areas Manager and Administrative Assistant are notified to coordinate repairs.
20. Participates in the departmental Safety Committee and attends monthly Safety meetings with the Director of Housekeeping Services.
21. Attends Job Fairs as needed and participates in the interview screening process, providing feedback to the Public Areas Manager.
22. Creates an environment of teamwork by communicating common goals and showing appreciation for team members contributions and on-going support.
23. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

 Additional Responsibilities

1. Performs other job duties as required.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to supervise and direct the work of others.
2. Knowledge of operation of tools used in the performance of departmental work.
3. Ability to type, prepare, and maintain office reports and records.
4. Ability to maintain an equipment operating supply inventory.
5. Knowledge of general safety rules, requirements, procedures, and reporting requirements.
6. Ability to communicate effectively and maintain good public and employee relations.
7. Ability to maintain overall Public Areas supplies used in the Casino and Resort operations.
8. Ability to administer first aid until the Security Department assumes control.
9. Must be able to make quick decisions and provide suggestions for possible improvement.
10. Must be able to apply information learned during departmental training sessions, to include proper equipment handling, First Aid and chemical safety.

   Education And Experience 

Required

1. Two (2) years’ experience in an environmental services work environment to include supervisory responsibilities.
2. High School diploma or GED equivalent required.
3. Must be 18 years of age.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must possess and maintain a valid New Mexico driver’s license.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre-employment and random drug screening.

                     Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                               Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Must be able to lift at least 50 pounds.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

The worker is subject to:

1. Visual acuity to operate motor vehicles or heavy equipment
2. Environmental conditions: Activities occur inside and outside.
3. Noise:   There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.
4. Vibration: Exposure to oscillating movements of the extremities or whole body.
5. Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin; fumes, odors, dusts, mists, gases, or poor ventilation
6. Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties

And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.