Under direct supervision of the Manager Mobile Marketing & E-commerce, the Supervisor Mobile Marketing & E-Commerce will be responsible for driving increased and new revenues across a variety of product verticals (mobile application, gaming, hospitality, retail, social gaming, and e-commerce), increasing enrollment in casino loyalty program, supporting and maximizing marketing communication channels, and streamlining the sales funnel for conversions. The ideal candidate is data and user journey focused, thrives in a fast-paced environment, and will play a key role in developing and optimizing processes for efficiency across the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Plans and delivers mobile and e-commerce marketing strategies across strategic marketing channels (Yaamava’ App, Yaamava’ txt, Play Online by Yaamava’, Hotel Booking Engines, My Club Serrano, and First Party Digital Ads) to encourage customer retention and loyalty.2. Reviews, and approves all Mobile and E-commerce Marketing strategies, messaging, and campaigns.  3. Ensures Mobile and E-commerce initiatives are executed strategically, efficiently, accurately, and timely, while producing positive casino revenue.4. Develops and collaborates with Manager Mobile & E-Commerce to develop long-term Mobile and E-commerce vision to ensure current initiatives align with departments goals.   5. Collaborates with internal and external development departments to enhance Mobile and E-commerce product features and functionality to increase product values and positive guest experience.6. Monitors customer journeys across systems to help deliver consistent quality guest experience. Works closely with all stakeholders, including Casino Marketing, Brand Marketing and Strategic Marketing to ensure a seamless guest journey.    7. Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

•    Bachelor’s Degree required, with an emphasis in Marketing, Communications or other relevant coursework.•     Master’s degree preferred.•    Minimum two (2) years of experience in mobile and/or e-commerce marketing required.•    Minimum one (1) year in a supervisor or manager role preferred.•    Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

•    Intermediate to advanced knowledge of interactive communication platforms including, but not limited to email, SMS, and mobile applications required.•    Familiarity with content management systems.•    Digital marketing acumen and technical expertise. •    Knowledge of digital metrics and analytics programs.•    Strong experience managing complex variable data or campaigns required.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

•    At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.•    Select One of the Following: 

• ☐ Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required. 
• ☐ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
• ☒ No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.•    Primary work environment is in a climate-controlled casino and office setting.•    Work requires travel to attend meetings, trade shows, and conferences.•    Incumbents may be required to work evening, weekend and holiday shifts.•    Must be able to work in a fast-paced, high-demand environment.•    Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.•    Sedentary work: involves sitting most of the time. Constantly operates a computer and otheroffice productivity machinery, such as a calculator, copy machine, and computer printer.•    Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.•    Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.•    Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.•    Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.•    Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.•    Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.•    The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!